Sr. Project Manager

About this role

Project Manager – Healthcare Programs

The Project Manager is responsible for leading and governing U.S. healthcare programs across

operations, technology, and compliance. This role requires a strong understanding of the U.S.

healthcare system, including payer and provider environments, regulatory requirements, and

HIPAA-compliant operations. The Project Manager ensures initiatives are delivered on time,

within scope, and in full regulatory compliance.

Key Responsibilities

 Lead end-to-end delivery of U.S. healthcare projects, including implementations, onboarding,

and operational transitions

 Develop and manage project plans, timelines, milestones, and dependencies

 Coordinate cross-functional teams including operations, IT, compliance, QA, and healthcare

SMEs

 Ensure compliance with HIPAA, PHI handling, and client contractual requirements

 Manage risks, issues, and change requests with proactive mitigation strategies

 Provide executive-level status reporting, governance updates, and KPI tracking

 Support audits, client reviews, and healthcare compliance assessments

Required Qualifications

 2+ years of project management experience with direct exposure to U.S. healthcare

programs

 Strong working knowledge of the U.S. healthcare ecosystem (payer, provider, PBM, or care

management)

 Hands-on experience with HIPAA and healthcare data privacy requirements

 Proven ability to manage multiple stakeholders and workstreams in regulated environments

 Excellent written and verbal communication skills

Preferred Qualifications

 PMP, CAPM, or equivalent project management certification

 Experience supporting healthcare contact centers or healthcare BPO environments

 Familiarity with healthcare systems such as EHR/EMR, CRM, or reporting platforms