Sr. Operations Manager, Events & Venues, Uber Shuttle

About this role

About the Team


We recently brought the Uber Shuttle magic to multiple Event Venues in the US and we're looking for a strong leader to help grow this business at the existing locations while looking forward to the next set of target venues! This is an opportunity to be a part of a startup within an established company and to help shape this team and this product offering for the US and Canadian markets.


About the Role


This role is based in Washington, DC or NYC and reports directly into the GM US&C, Uber Shuttle. The Events & Venues, US&C, Uber Shuttle will be responsible for existing Event Venue Shuttle operations, progress towards monthly revenue and operational targets, and our strategy around growth and expansion.


Attention to detail, problem solving, analytical thinking, and organizational skills are a must. Additionally, you must be comfortable with presenting to senior internal and external stakeholders and project managing many parties. The team has worked very hard to build this business, gain venue partnerships, create fleet partnerships, and nurture stakeholder relationships to launch these types of programs and we want to do everything we can to take this to the next level. This role is best suited for people who are comfortable working on unstructured early stage problems.


What You'll Do

- Strategy:
- Responsible for monthly and annual targets and coming up with a strategy to hit them
- Long term strategy to make sure the Event Shuttle business is scalable and sustainable
- Continuous thought around improving launch processes and timelines for new launches
- Analyze metrics consistently to make decisions around routes, stops, vehicle counts, etc. to grow the existing business sustainably
- Evaluate future venue and event opportunities and create a plan for program expansion
- Fleet Partner Relationships:
- Develop and maintain relationships with our current event shuttle fleet partners and he...