Sr. IT Business Analyst (Human Resources)

Responsibilities

The Sr. IT Business Analyst serves as the primary technical owner for Workday and related HR platforms, managing configuration, integrations, and system roadmaps. This role acts as a liaison between HR and IT to translate business needs into scalable solutions while ensuring data integrity and process efficiency.

Requirements

Candidates must have at least 8 years of experience in a business IT capacity, including 5 years specifically in Workday or HCM system administration. Strong analytical skills, knowledge of SDLC, and experience with HR data governance and compliance are required for this role.

Skills

• Workday
• Business Analysis
• Requirements Gathering
• System Configuration
• Project Management
• Data Governance
• HRIS
• Payroll
• User Acceptance Testing
• Release Management
• Business Process Design
• Technical Documentation
• Stakeholder Management
• Data Analytics
• SDLC
• Change Management

About this role

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what’s really important around here – TEAM, GUEST, BUSINESS! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd! Apply today and be part of the ‘Bou Crew!
Position Overview:
The Sr. IT Business Analyst – Human Resources is a Workday specialist who sits within Information Technology, reports to the Sr. Manager, IT Applications, and serves as the key liaison between HR, IT, and external vendors. This role owns the configuration, delivery, and ongoing technical support of Workday and the HR platforms that surround it, translating HR business needs into scalable, well-tested system solutions and communicating with business users in clear, non-technical language.
The Sr. Analyst leads project-based Workday work, including business process design, configuration, integrations support, testing, and release management, and partners with HR on annual cycles such as performance, merit, and open enrollment. The role supports the technology across the full employee lifecycle, keeping data and process flowing cleanly across handoffs. The Analyst partners with the Payroll Analyst on the Payroll module and with IT peers on integrations, security, and access, and participates in Workday governance to keep priorities aligned across HR, Payroll, IT, and business leaders.
Core Responsibilities:
Product Ownership
Serve as the primary point of technical accountability for Workday and closely related HR platforms (e.g., applicant tracking, learning, time and attendance, benefits, and recognition and engagement tools), ensuring configuration and delivery align with business objectives and delivering maximum value to stakeholders.
Partner with HR, Payroll, and IT leadership to shape and execute the Workday roadmap and backlog, prioritizing features, enhancements, and defect resolution based on business impact, technical feasibility, and strategic goals.
Lead business process design and release management; coordinate governance, change management, documentation, testing, and communication for Workday configuration updates and releases.
Represent the voice of the customer in solution design, facilitating cross-functional discussions to clarify requirements, manage trade-offs, and build consensus on product direction.
Monitor product performance and stability, balance scope, timeline, and cost trade-offs, and communicate progress and key decisions to stakeholders at all levels.
Business Analysis & Requirements Gathering
Lead project-based analysis activities associated with process definition and design, performance management, and business operations optimization to support company objectives.
Maintain deep functional expertise in Workday and its associated business processes, working with business users, IT management, and other stakeholders to determine business objectives, feasibility and cost-benefit analysis of project requests.
Identify issues and risks and provide strategic alternative courses of action to achieve business and organizational goals and objectives within project scope.
Mentor junior team members on requirements gathering and analysis best practices.
Solution Design, Testing, and Implementation
Configure and support annual HR processes within Workday — such as performance reviews, merit and bonus cycles, and benefits open enrollment — ensuring accuracy, efficiency, and a seamless user experience.
Determine configuration and custom development needs and communicate technical concepts to the users in clear, non-technical language.
Influence solution design decisions and recommend approaches that balance business needs, technical feasibility, and scalability.
Develop test plans and detailed test scripts; coordinate user acceptance testing and validate results with users to confirm solutions meet business requirements.
Deliver end user training and procedural documentation, and support ad hoc information and reporting needs.
Document and transition solution knowledge to the support team following project completion, and review project deliverables for quality and consistency.
Reporting & Analytics
Build and maintain Workday reports, dashboards, and analytics — including executive, HR, and people-leader dashboards — translating workforce data into decision-ready insight for HR and business leaders.
Support ad hoc data requests and business intelligence needs.
Support HR data governance across the application portfolio — data quality, system security and access controls, audit readiness, and compliance with employee data privacy requirements — in partnership with HR, Legal, and Information Security.
Support, Governance, and Continuous Improvement
Provide production support with business users and IT peers — troubleshooting, researching, resolving, and documenting system problems.
Build, develop, and grow relationships with business users and other stakeholders to establish mutual trust and provide a foundation for effective project collaboration.
Adhere strictly to established support and service management policies and procedures (i.e. incident, change, problem, SDLC, etc.), ensuring all activities are fully documented for auditing and future support purposes.
Keep current on Workday releases and IT best practices to sustain the knowledge needed to support department goals.
Act as an escalation point for system issues and lead root-cause analysis for complex problems.
Recommend governance improvements and contribute to technology strategy discussions based on project outcomes.
Configure and test AI and automation capabilities within HR platforms in line with established guardrails, validating accuracy and escalating bias or human-review concerns for governance decision.
Skills and Requirements:
Brings...

About Bagel Brands

Restaurants · 10,001+ employees · headquartered in Denver, Colorado