Sr. Cyber Business Analyst

About this role

Job Type

Full-time

Description

About Us:

eSimplicity is a modern digital services company that partners with government agencies to improve the lives and protect the well-being of all Americans, from veterans and service members to children, families, and seniors. Our engineers, designers, and strategists cut through complexity to create intuitive products and services that equip federal agencies with solutions to courageously transform today for a better tomorrow.

We are seeking a dynamic and proactive Senior Cyber Business Analyst to support help desk and customer service operations for a large-scale SaaS data analytics platform (Palantir Foundry). In this role, you will act as a key liaison between users, engineers, and data stakeholders, providing Tier 1 triage and Tier 2 troubleshooting for platform issues, data pipelines, and analytic workflows. You will help ensure reliable platform operations by resolving user issues, supporting data integration efforts, and improving overall user experience.

Working closely with the Envision Program Office and Warp Core Program Executive Office, you will operate in a fast-paced support environment, delivering timely issue resolution, communicating risks and blockers, and driving continuous improvements in platform usability and help desk processes. The ideal candidate is highly collaborative, technically adept, and customer-focused, with a strong ability to translate complex technical issues for both technical and non-technical audiences.

Location: Remote Work with travel to Pentagon DC and Los Angeles AFB CA

This position is contingent upon contract award.

Responsibilities:

• Attend Project Meetings: Participate in calls to identify new data sources or additional data required to support ongoing platform work.
• Schedule Meetings: Coordinate meetings with data source owners and requestors to determine the best approach, establish connections, document processes, and integrate data.
• Provide Tier 1 tr...