Sr Customer Operations Manager

About this role

# Job Description Summary

Strategy and Operations organization is responsible for executing CX operational rhythms necessary to execute priorities and deliver for the customer today as well as to transform the organization in the future.

This role will partner with airline customers to put the GE Aerospace FLIGHT DECK operating model into practice at a commercial airline. The objective is to drive a step change in engine availability, mitigate product maturity challenges, and strengthen airline relationships.
The ideal candidate brings experience in transactional and operational lean business processes, customer relationship management, commercial acumen, and the ability to coach and lead cross-functional teams. The candidate should have a solid foundation in lean principles, approaches, and methodologies.

# Job Description

Company Overview

Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!

Site Overview

Established in 2000, the John F. Welch Technology Center (JFWTC) in Bengaluru is GE Aerospace’s multidisciplinary research and engineering center. Pushing the boundaries of innovation every day, engineers and scientists at JFWTC have contributed to hundreds of aviation patents, pioneering breakthroughs in engine technologies, advanced materials, and additive manufacturing.

Role Overview:

• Champion lean culture: Coach, drive, and lead lean behaviors, principles, and practices to build a culture of continuous improvement.
• Lead improvement projects: Coach and lead process improvement initiatives aimed at improving business performance, reducing employee burden, and delivering exceptional customer impact.
• Own regional project execution: Lead and own the execution of prioritized projects across Asia Pacific, Sout...