Sr. Business Operations Manager

About this role

About the Role
Uber Rides is Uber's core mobility product - connecting riders to drivers across Cars, Auto, and Moto in cities across India. India is one of Uber's most strategic and competitive markets globally, and Expansion Cities are one of the key growth areas for India business. The India City Operations team is responsible for launching, scaling, and sustaining Uber's rides business in close collaboration with Central Planning, Earner (Driver) Operations, Supply Channels, Marketplace, and Policy teams. The City Operations Manager - Expansion will be responsible for the Uber Rides business in Expansion cities across Cars, Auto, and Moto. Some examples of expansion cities are Indore, Bhopal, Nagpur, Nashik, Kanpur, Patna, Dehradun etc. The successful candidate will own the city's growth strategy, operational execution, and business performance, working closely with central teams such as Central Planning, Earner (Driver) Operations, Supply Channels, Marketplace and Policy.The role will lead a team of key account managers, on-ground sales, and telecalling to drive supply growth, earner (driver) lifecycle management, new growth initiatives and market intelligence across Expansion cities, while also improving reliability and rider experience. This role is best suited for someone with prior experience in business development and/or operations who is comfortable with a hands-on, hustle-first approach and thrives in ambiguity.

What You'll Do

Supply Acquisition & Partner Management

• Plan and drive supply acquisition and activation through channel partners, street outreach (fleet on street), and central channels, ensuring partner productivity through incentive programs and fraud controls.
• Help partners grow with Uber by ensuring they consistently meet targets, earn well, and are enabled to run their operations smoothly with minimal hand-holding.

Earner Growth

• Own earner lifecycle management with the help of telecalling teams, channel pa...