Software Support Engineer

About this role

At Vicon, we are building the security and monitoring solutions of the future through inventive product design and innovative engineering. With a long and rich history serving the security and monitoring needs of some of the most important institutions in America, our exactness and ability to execute are pivotal to our core organizational mission. Our mission is to build the best video security solutions to create a safer and smarter world.

Vicon is looking for a Software Support Engineer to join our team. Software Support Engineers support our engineering organization with customer field issues by debugging problems and creating and deploying code patches. This developer would work as part of Vicon’s product development team.

Responsibilities:

• Work with Vicon’s software development teams across the globe on the development of Vicon’s products.
• Help Tech Support in identifying and resolving field issues.
• Diagnose and debug major issues in our customer’s environments.
• Create and deploy code patches to resolve customer problems.
• Configure and troubleshoot third party integrations with our product.
• Work with the development team to define add features for troubleshooting and observability.
• Ensure all products are built and released with an appropriate level of quality.

Qualifications

• Bachelor’s degree in computer science or computer engineering, or at least 3 years of software development experience.
• Hands-on development experience knowledge of the product life cycle.
• Excellent code writing skills, and a commitment to writing high quality code.
• In-depth knowledge of .NET technologies with its basics
• Experience in performing third party integrations.
• Knowledge of network, client side and open source
• Experience in software architecture and design principles
• Exposure to TFS, GitHub and Advance Installer is an added advantage.
• Exposure of using 3rdparty tools like, postman, fiddler, Wireshark, etc.
• Ability to revise, update, r...