Software Engineer II, Forward Deployment

About this role

## Location

Remote - USA

## Employment Type

Full time

## Location Type

Remote

## Department

Engineering

## Compensation

• $90K – $130K

Where you fall within the compensation range is based on how you demonstrate the attributes and competencies required for the role. We mostly reserve the upper half of our compensation bands for internal growth. During your call with one of our recruiters, they can further clarify the salary range and our total compensation.

Overview

# The Problem

As Flock continues to expand across diverse customer environments, bridging product engineering with real-world deployments is critical to scaling our customer onboarding motion. Implementing integrations across varied municipal and enterprise systems requires dedicated forward deployment engineers who can translate technical constraints into reliable configurations. You will partner directly with customers, write software for robust system integrations, and accelerate deployment execution across our expanding customer base.

# What You'll Own

• Lead technical discovery conversations and manage customer software integrations end-to-end from initial scoping through deployment.
• Configure, test, and maintain software tools and integrations that connect Flock technology with customer applications and networks.
• Diagnose and resolve complex technical issues involving REST APIs, networking configurations, authentication methods, and data formats.
• Create clear technical documentation, implementation guides, and troubleshooting resources to standardize customer onboarding experiences.
• Partner with internal Engineering and Product teams to feed implementation insights directly into core product improvements.

# What This Role is Not

• This isn't an internal desk-bound software development role, you will work directly with external customers and travel regionally 25% to 50% of the time.
• This is not a purely reactive customer support or helpdesk ...