Software Engineer II - Active Support

About this role

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.


At StubHub, we’re not just selling tickets; we’re elevating the entire live event experience.
Whether it’s a user’s first concert or their hundredth festival, StubHub is there from the discovery to the encore. Fans and promoters alike turn to us for the safest, most convenient ticketing service, and our engineers make it all happen.


Why We Need You
Imagine a world where attending any live event is just a click away—a world where the excitement starts not at the gate, but the moment they decide to go. That world is built by you. Without your skills, without your dedication to enhancing the user journey through innovation and technology, the magic fades. You are the architect of dreams for millions of fans. Without you, there’s no journey to begin.


*Location: Hybrid (3 days in office/2 days remote) – New York, NY or Century City, CA*
About The Team
Operations is the group of teams that are responsible for the post-purchase customer journey for fans, and is comprised of three sub-teams: Active Support, Fulfillment, and Marketplace Operations. Our Active Support division is dedicated to ensuring the best post-purchase experiences for every ticket transaction, building tools and resources for both fans and support agents. Fulfillment mission is to make sure our customers get valid tickets to the events, building all of the systems that ensure we have zero breakage across the ticket fulfillment process. And finally, Marketplac...