Software Engineer (Customer Engineering)

About this role

• Customer Engineering owns two connected mandates: building custom integrations that connect biopharma and biotech customers’ scientific and IT workflows directly to Benchling, and building the internal engineering products — desktop applications, Connect adapters, Tenant Operations tooling, and public MCP servers — that make that integration work scale across our whole customer base
• See an example of our customer integration work on our website, which describes how we automated DNA assembly to improve efficiency and reduce cost
• Collaborate directly with customers to understand complex scientific workflows and implement product integrations
• Own projects end-to-end, from initial design to production rollout, whether the “customer” is an external biopharma partner or Benchling’s own engineering org
• Strengthen Benchling’s APIs and developer platform by leveraging the latest features and acting as the voice of the customer — or the team you’re building for — to other groups within engineering
• Contribute to continuous improvement of the Customer Engineering team’s tooling and best practices, including being hands-on with our testing frameworks and CI/CD systems
• Help scale our product and team. As a member of the engineering team, you’ll be an integral part of how we mature our engineering processes and hiring
• Tools to assist with DNA assembly - scientists need to plan which DNA entities should be combined to express a particular protein. They want to automate searching for the possible components of this assembly given desired ratios and what materials are available in inventory
• Robot and instrument integration - scientists are increasingly using automated hardware in the lab to perform measurements. By integrating Benchling with machines like liquid handlers, we are working towards a world where a scientist can perform a physical experiment entirely using software
• Tenant Operations - provisioning and configuring a customer’s Benchling tenant used to m...