Software Engineer, AI/ML

About this role

Careers


Location New York City


Employment Type Full-time


Department Engineering


Compensation $120k–$220k + Equity


Software Engineer, AI/ML


Careers


Location New York City


Employment Type Full-time


Department Engineering


Compensation $120k–$220k + Equity


About Kya

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Kya is your customer success agent. We build AI agents that onboard, activate, and expand customer accounts while teams focus on the relationships, turning customer success into an operating system for growth. We're an agent-native company with a high bar for everything, and we believe a job was never meant to be the busywork. It was meant to be the thinking and the building. Every action our product takes makes it better at the next one, and we're hiring the engineers who make that compounding loop real.


The role

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You'll build the AI that runs Kya. That means the agent runtime, the memory and retrieval systems, the evaluation harnesses, and the model orchestration that lets agents take real actions on real customer accounts safely and reliably. This is a founding engineering role: you'll own systems end to end, make architectural calls that stick for years, and ship them to production where customers and their revenue depend on them. You'll work directly with the founders and the people closest to our customers, and the loop from idea to shipped agent is short by design.


What you'll do

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