Software Engineer - AI & Automation

About this role

, India

Job Family Group:

Information Technology (IT)

Worker Type:

Regular

Posting Start Date:

November 3, 2026

Business Unit:

Projects and Technology

Experience Level:

Experienced Professionals

Job Description:

## What’s the role

As a Software Engineer within Shell’s Information & Digital Services and Operations (IDSO) organization, you will be responsible for the operation, support, governance, transition, and continuous improvement of IT-managed AI, automation, and digital services supporting Global Functions (Finance, HR, Corporate, Sites, Legal, and IRM).

This is a Service Operations & Management (SOM) role with a primary focus on service reliability, operational excellence, governance, and day-to-day support across the application and AI service lifecycle.

The role will support a growing portfolio of Generative AI, Agentic AI, automation, and digital solutions, working closely with Delivery & Engineering, platform, business teams, vendors, and stakeholders to ensure services are operated in a secure, compliant, maintainable, and supportable manner.

The role is expected to provide operational support across AI and digital services, including monitoring, incident management, troubleshooting, root cause analysis, service restoration, platform governance, transition into operations, and continuous improvement activities.

While the role includes hands-on engineering activities, development efforts are primarily focused on Intelligent Operations, AgentOps, automation of SOM processes, technical debt reduction, service modernization, and operational tooling.

The successful candidate will help build and scale SOM capabilities for AI-enabled solutions and drive measurable improvements in service reliability, operational efficiency, support outcomes, compliance, and successful onboarding and operation of SOM-managed services.

## What you’ll be doing

• Design, develop, support, and co...