Software Engineer (AI)

About this role

Meet the Team

Our vision within Cisco IT is to be admired as the world’s best IT organization! Lifec ycle Innovation & Optimization (LIO) is guided by one critical mission: to operate as and deliver solutions that drive One Team. One Experience. One Cisco through our CRM architecture, data frameworks and governance and sales and partner compensation, while integrating AI extensively throughout.

In Customer & Partner Communities & Compensation Engineering (CPCCE) (part of LIO), we deliver a simplified and intuitive Seller and Partner experience and world-class digital capabilities that aligns with business strategy and enables growth. The Partner Incentives and Metrics component enables the recurring revenue transformation by influencing the selling behavior of internal sellers and external partners.

Your Impact

As a Software Engineer focused on AI driven devlopment, you drive knowledge, delivery, and maintenance for the Partner Incentives and Metrics component—ensuring the right data, automation, and feature behavior work reliably in production.

• Part of end-to-end AI solution delivery: design, development, and unit testing for AI-enabled features using Cisco Preferred LLM, Cisco LLM, and SDLC Agents, with Copilot for Code support to accelerate implementation
• Investigate and resolve bugs, performance issues, data discrepancies, and security concerns—using AI to minimize development lifecycle impact
• Define best practices and determine development scope using AI-driven processes
• Maintain and improve production AI solutions to ensure reliability and long-term maintainability
• Collaborate tightly with BSA and the Product Owner to deliver prioritized outcomes through the Solution and Execution phases of the Ops Mode

Minimum Qualifications:

• Bachelor's 3+ years of professional experience , Master's degree 2+years of professional experience in Computer Science, AI/ML Engineering, or a related field.
• Proven understanding of GenAI capabilities a...