SOC Operations Manager (Canada)

About this role

### Company Description:

At Quorum Cyber, we're on a mission to help good people win. Founded in Edinburgh in 2016, we're one of the fastest growing cyber security companies in the UK and North America, serving over 400 customers on four continents.

We protect organisations against the rising threat of cyber-attacks, enabling them to thrive in an increasingly unpredictable and inhospitable digital landscape.

As a Microsoft-only security house, a Microsoft Solutions Partner for Security, a member of the Microsoft Intelligent Security Association (MISA), and winner of the Microsoft Security MSSP of the Year 2025 award, we offer a unified security ecosystem comprised of innovative services, all delivered through our customer platform, Clarity.

In September 2024, Quorum Cyber acquired Canada-based, Microsoft Solutions Partner for Security, Difenda. This was closely followed in December 2024 by the acquisition of US-based, Kivu Consulting, a global cyber security firm with world-leading incident response capabilities.

### Role Purpose:

The SOC Operations Manager is responsible for the effective delivery of 24x7 SOC operations, leading analysts and team leads to ensure consistent, high-quality monitoring, investigation, and response for managed security services.

### What I Do Is:

• Lead and manage SOC Analysts and Team Leads to ensure effective 24x7 service delivery.
• Ensure shift coverage, escalation clarity, and adherence to SOC operating procedures.
• Oversee investigation quality, timeliness, and consistency across analysts.
• Coordinate operational response during security incidents and major events.
• Support analysts with guidance and decision-making during high-pressure situations.
• Ensure SOC operations align with defined SLAs, SLOs, and service expectations.
• Work closely with SOC Engineering & Quality to reduce noise and improve workflows.
• Collaborate with Cyber Ops Engineering and Platform Engineering on operational feedback.
• Mo...