Shelter Operations Manager

About this role

Shelter Operations Manager

Camp Second Chance

Posted on: 3/13/26

Location: 9701 Myers Way S Seattle WA 98108

Hours: Monday-Friday 8am to 4:30pm

Reports To: Program Manager

Pay Range: $31.50 - $33.65 hourly

Position Type: Non-exempt, non-union position.

This position supervises activities at the site and maintains a safe environment for all the program participants in the Enhanced Shelter. This position also provides emergency coverage as needed and works closely with all Shelter Monitors, Case Managers and LIHI Management team.

Responsibilities:

• Hire, supervise, and train staff, and interface with vendors, contractors, consultants, and community members.
• Complete staff evaluations, set goals with clear performance expectations.
• Address performance concerns
• Troubleshoot client issues, refer issues as appropriate to management, and work in a team approach to determine the best course of action.
• On-site, monitoring the Enhanced Shelter and surrounding areas. Coordinate activities, staffing and maintenance of the community and dining spaces, shelter units, and the surrounding property.
• Ensure safety and well-being of the clients. Deploy de-escalation techniques.
• Enforce Code of Conduct and LIHI policies.
• Update and maintain the Program Roster with accurate information on a daily basis.
• Assist clients in completing intake and other paperwork as needed.
• Review security logs daily and incident reports and respond per policy.
• Provide outreach and info to neighborhood organizations, clients, and attend the Monthly Community Advisory Council meetings.
• Monitor activities and appearance, and perform light-maintenance and janitorial of all common areas, entry, kitchen, community space, bathrooms, grounds and the perimeter of the site.
• Assist in preparing vacant units including light maintenance, cleaning, and coordinating with vendors in a timely manner.
• Maintain inventory of basic supplies and assist in order...