ServiceNow Senior Software Engineer - CSM + Service Portal

About this role

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a ServiceNow Senior Software Engineer – CSM & Service Portal based in India.

We are seeking an experienced ServiceNow Senior Software Engineer specializing in Customer Service Management (CSM) and Service Portal to lead and deliver complex enterprise-level solutions. In this role, you will drive the design, development, configuration, and integration of ServiceNow applications to address diverse business needs. You will work closely with customers, technical stakeholders, and engineering teams to translate functional requirements into scalable, high-quality technical solutions. Beyond hands-on development, you will provide technical guidance, mentor fellow engineers, and promote best practices across projects. You will also contribute to platform integrations, workflow optimization, and the continuous improvement of enterprise service experiences. This is an opportunity to work on challenging global projects while expanding your expertise within the evolving ServiceNow ecosystem.

### Accountabilities:

• Lead, coach, and mentor a team of Software Engineers, supporting their technical development and ensuring high-quality project delivery.
• Design, develop, configure, and customize ServiceNow applications based on functional and technical requirements, following established development standards and best practices.
• Gather and analyze requirements from end users, IT teams, and key stakeholders, particularly across Customer Service Management (CSM) and Service Portal capabilities.
• Configure and customize ServiceNow modules, application interfaces, workflows, work orders, transfer orders, inventory management, and technician location functionalities.
• Design, develop, and maintain integrations between ServiceNow and external applications using REST, SOAP, web services, MID Servers, and cloud-to-cloud connectivity.
• Guide customer...