Senior UX Researcher - Loyalty & Support

About this role

About the role

As a researcher at the UK’s largest supermarket, you’ll be helping millions of people shop better. You’ll explore the how, why and when of customer needs, helping shape and validate solutions that improve every stage of a customer’s shopping journey. You'll balance business objectives with user expectations, conducting research that contributes to solving both. And you’ll know how to experiment quickly, get back up, and try again.

Audiences don't get bigger or more diverse than this! So you’ll really need to know your onions. That includes a big appetite for qualitative and quantitate research, customer interviews and in-depth data synthesis.

Empathy mixed with insight and collaboration is the recipe for successful research. So you’ll be working with some of the finest researchers, UX and UI designers, UX writers, service designers, data and analytics experts, product managers and developers.

Our signature dish is our research library, so you'll need to know how to work with big data sets and sophisticated reports.

You’ll join a business that values your expertise, experience and insight. That nurtures your personal and career growth, with opportunities for every stage of your journey. You'll be a crucial member of a dedicated team comprised of individuals from a diverse set of backgrounds who share your drive and ambition. You'll enjoy a hybrid role that builds the perfect work/life balance, allowing you to be yourself both professionally and personally. And a benefits package that’s more than competitive.

You will be responsible for

• Leading UX research for a variety of work streams and high priority projects.
• Completing qualitative and quantitative research throughout the design and development lifecycle, from early strategic direction through post-release validation.
• Providing research insights and recommendations, balancing business and customer needs.
• Supporting project teams to define, influencing and driving the user ex...