Senior Technical Writer – Identity & Access Management (IAM)

About this role

Title:
Senior Technical Writer – Identity & Access Management (IAM)


Location:
Remote – United States


Schedule:
Monday–Friday, 8:00 AM–5:00 PM CST


Duration & Type:
Initial 6-Month Contract with Potential to Extend or Convert to FTE


Compensation:
Competitive W2 hourly rate ($65-67 per hour), plus access to healthcare and dental insurance plans of choice (benefit plan details available upon request)


Summary
Chamberlain Advisors is seeking a
Senior Technical Writer – Identity & Access Management (IAM)
for our client, a major global airline and transportation organization headquartered in Chicago, to support a major enterprise initiative focused on modernizing workforce identity platforms, authentication services, and access management solutions. This individual will be responsible for developing, maintaining, and governing technical and business-facing documentation that enables secure, compliant, and user-friendly workforce identity services.


The Senior Technical Writer will partner closely with Identity Engineering, Identity Governance, Cybersecurity, Risk, Compliance, Service Desk, Product, and business stakeholders to translate complex identity, authentication, authorization, access management, and cybersecurity concepts into clear, actionable documentation.


The ideal candidate brings a strong technical writing background combined with substantive knowledge of IAM and cybersecurity. This person must be equally comfortable discussing SAML assertions, authentication protocols, federation, and identity architecture with technical SMEs and translating those conversations into straightforward guidance that employees and business stakeholders can easily understand and follow.
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What You Will Be Accountable For

• Develop and maintain comprehensive technical documentation supporting enterprise workforce Identity & Access Management services, including Single Sign-On (SSO), Multi...