Senior Technical Writer (General Business Audience)

About this role

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Writer (General Business Audience) based in the United States.
This is a high-impact writing role focused on translating complex fintech and software concepts into clear, engaging, and user-friendly documentation for business audiences. The position sits at the intersection of product, engineering, and customer experience, ensuring that technical capabilities are communicated in a way that supports successful product adoption. You will play a key role in shaping how users understand and interact with sophisticated digital solutions. Working closely with cross-functional teams, you will develop structured, narrative-driven content that simplifies complexity without losing accuracy. This role is ideal for a writer who enjoys working in fast-paced agile environments and collaborating with distributed technical teams. It offers the opportunity to directly influence user experience through clear, impactful storytelling and documentation.


Accountabilities

• Develop and maintain high-quality user guides, how-tos, and technical documentation tailored to general business and non-technical audiences.
• Collaborate closely with engineering, product management, and integration teams to translate complex technical concepts into clear, structured content.
• Create user-centric documentation that supports product adoption and enhances the overall user experience.
• Ensure consistency, clarity, and accuracy across all written materials, following established style guides and documentation standards.
• Keep pace with product development cycles in an Agile environment, delivering documentation aligned with releases and updates.
• Structure information logically, ensuring content is easy to navigate, understand, and apply in real-world use cases.
• Participate in cross-functional discussions to gather technical details and tr...