Senior Technical Project Manager

About this role

Overview:

The Sr. Technical Project Manager will be responsible for managing and coordinating multiple ENR implementation projects at Cotiviti. This role will serve as the primary liaison between the Customer teams and the Cotiviti teams including implementation/delivery, Product and other relevant teams as necessary, ensuring that products/solutions delivered align with agreed upon Customer requirements and the intended business outcomes. The successful candidate will also be responsible for capturing Customer feedback, understanding the reasons behind any gaps, and managing the process to triage and resolve these gaps. The candidate will also support the internal delivery teams from program coordination, communication and management standpoint.

Responsibilities:

• Oversee and manage multiple ENR implementation projects by partnering with the respective project leads and assist/oversee as needed.
• Coordinate with cross-functional teams, including delivery team, product development, customer support, and other teams, to ensure smooth implementation, integration and delivery of intended business outcomes.
• Implement practices to bring a standardized and optimized approach of implementations across the program, enabling a cohesive solution delivery for customers, helping them realize the best value across all Cotiviti solution components.
• Develop project plans by partnering with respective project teams and monitor progress against these plans.
• Act as the primary point of contact for customers during the implementation and post implementation/operations phases, ensure consistently excellent delivery and effective communication.
• Build strong relationships with key customer stakeholders to understand their business needs, objectives, and expectations.
• Partner with Account Management teams to help grow the customer accounts leveraging consistent successful deliveries, existing relationships, identified customer needs, and curating customer solutions to meet ...