Senior Technical Project Manager

About this role

About The Role
We are seeking a hands-on, strategic Senior Technical Program Manager to lead delivery across our business systems landscape. In this role, you will own cross-functional programs from discovery through deployment, lead the administrators who keep our platforms running day to day, and get into the systems and data in detail. You will work with leaders across the company and serve as the primary escalation point for system incidents, releases, and vendor issues.


This is a hybrid role ideal for someone who is equally comfortable in the admin console and in the leadership meeting, and who can set direction for a team while still rolling up their sleeves.


Key Responsibilities


Program Leadership

• Own endtoend delivery of technical programs, from scoping and requirements gathering through testing, launch, and postlaunch support.
• Build and maintain roadmaps, release calendars, project plans, and status reporting for business systems work.
• Partner with leaders across Engineering, Finance, Customer Success, Product, and Marketing to prioritize competing demands and align on ownership, timelines, and outcomes.
• Surface risks, scope changes, and tradeoffs to leadership early, with clear recommendations.
• Manage technical resource allocation and capacity planning to ensure milestones are met.
• Communicate system changes to affected teams, including what changed, who is affected, and what they need to do.

Vendor and Platform Management:

• Manage relationships with technology vendors and implementation partners, including escalations, root cause discussions, and roadmap alignment.
• Evaluate and recommend tools and integrations, and lead selection, implementation, and rollout when we add or replace systems.

People Leadership:

• Directly manage, coach, and develop Business Systems Administrators, setting priorities and holding the team to clear standards for quality and responsiveness.
• Monitor workload distribution and...