Senior Staff UX Design Researcher

About this role

# Job Description Summary

The Sr Staff UX Design Researcher is responsible for the discovery, execution, analysis, and synthesis of user research as an active member of a team that bridges the gap between Design and Technology for STS Hosting. This role centralizes data and analytics needs for internal services and health, builds scalable standard visualizations, and provides research‑backed insights that enable data‑driven decision making that is customer focused.

You will establish and champion standards, policies, and best practices for product and UX research, ensuring teams can deliver customer experiences aligned with technology visions and operational goals. Working across STS and with Customer Delivery and Hosting shops, you will codify best practices, drive consistency in customer experience, and support documentation and training around UX/CX practices.

# Job Description

Key Responsibilities

• Lead end‑to‑end user research (discovery, planning, execution, analysis, synthesis, and communication) for internal teams and external stakeholders.
• Translate research findings into actionable insights, frameworks, and recommendations that inform product, service, and technology decisions.
• Provide accurate, research‑backed information to enable data‑driven decisions on prioritization and resource effectiveness, without owning costs directly.
• Partner with Customer Delivery to translate VOC (Voice of Customer) and UX findings into process improvements, training updates, and experience enhancements across Hosting shops.
• Centralize data and analytics needs related to internal services, operational health, product/service performance, and UX research.
• Ensure data quality, consistency, and traceability for research and analytics used in decision‑making.
• Develop, support, and evolve standards, policies, and best practices for product and UX research across STS and related teams.
• Coach and enable teams on how to apply UX research and CX sta...