Senior Software Engineer, Production

About this role

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Software Engineer, Production based in United Kingdom.

We are seeking a hands-on Senior Software Engineer to help operate and improve production blockchain infrastructure serving institutional customers. As part of a small, specialized Production Unit, you will take ownership of live environments, ensuring reliability, safe deployments, rapid incident recovery, and clear communication with customers. You will work across complex systems, investigating issues in code owned by multiple engineering teams and driving fixes through to completion. A key objective is to reduce reactive operational work by turning recurring incidents, manual procedures, and alerts into lasting engineering improvements. The role combines production ownership, systems-level software development, and close cross-team collaboration in a globally distributed, AI-enabled engineering environment. This is a fully remote opportunity for candidates based in the EU or the United States, with Germany falling within the eligible EU locations.

### Accountabilities

• Operate production blockchain environments for institutional customers, participating in the 24/7 First Responder rotation and coordinating incidents through to service restoration.
• Lead incident investigations, communicate updates to customers, and prepare detailed root cause analyses (RCAs) that explain what happened and how recurrence will be prevented.
• Make go/no-go decisions for production changes, ensuring appropriate verification before deployment and validation afterward.
• Execute sequencer rollouts and oversee the safe release of changes across assigned environments.
• Identify and eliminate recurring operational problems by implementing fixes in the sequencer, provers, and supporting tools.
• Transform alerts, runbooks, and manual operational procedures into more reliable software, au...