Senior Software Engineer - L3 Support

About this role

At Epiq , your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

# Job Summary

The Senior Software Support Engineer is responsible for providing advanced technical support and troubleshooting for software products within the organization. This role requires strong analytical, programming, and problem-solving skills to ensure successful resolution of software issues.

Essential Job Responsibilities

• Provide advanced technical support and troubleshooting for software products.
• Collaborate with stakeholders to gather requirements and ensure alignment with organizational goals.
• Perform functional testing and requirements analysis.
• Provide regular updates and reports to senior management on software support status.
• Identify and resolve software support issues and risks.
• Foster a collaborative and productive work environment within the software support team.

Qualifications & Requirements

Education

• Required: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Preferred: Master's degree in Computer Science or a related field.

Experience

• Required: Minimum of 5 years of experience in software support or a related field.
• Preferred: Experience in providing advanced technical support and troubleshooting for software products.

Skills

• Agile Methodology
• Analytical Analysis
• Computer Programming
• Computer Science
• Decision Making
• Functional Testing
• Requirements Analysis
• Software Development
• Teamwork
• Web Services

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