Senior Software Engineer (Builders)

About this role

• As a Senior Software Engineer on our Builders, you’ll be the person EvenUp turns to when something critical breaks for a customer and the clock is ticking
• This team reports directly to the CPO and operates at the highest priority level in the company — which means you’ll have the access, authority, and support to actually fix things, not just patch them
• You’ll investigate and resolve high-severity issues across our product, ship targeted fixes under pressure, and then — critically — dig into root causes to make sure the same issue doesn’t come back. This role is equal parts detective, surgeon, and architect
• There’s no dedicated PM embedded in this squad. You’ll be expected to bring strong product instincts to your work — understanding the customer impact of what you’re fixing, making smart scope decisions on the fly, and knowing when a “good enough” fix is the right call vs. when the underlying experience needs to change
• Triage and resolve high-priority customer escalations across our product — diagnosing issues quickly, communicating clearly, and shipping reliable fixes
• Own the full lifecycle of an escalation: from initial investigation and customer-facing updates to root cause analysis and long-term remediation
• Work cross-functionally with CS, product, and other engineering teams to gather context and coordinate fixes
• Identify recurring patterns in escalations and drive systemic improvements — better monitoring, cleaner failure modes, improved error handling
• Own the product scope of your fixes: define what a complete resolution looks like, consider the customer experience holistically, and flag when an issue reveals a deeper product gap
• Contribute to the team’s tooling and processes: runbooks, observability, escalation workflows
• Participate in rotating on-call coverage for critical customer issues
• Raise the quality bar across the codebase through code review, post-mortems, and direct collaboration with other squads
• Most engineers spend th...