Senior ServiceNow Business Analyst

About this role

City/State
Norfolk, VA


Work Shift
First (Days)


Overview:
Overview
The Senior ServiceNow Business Analyst responsible for day-to-day support and optimization of software applications, including builds, upgrades, and system enhancements. Analyzes business / clinical needs, evaluate software releases and/or new products, and gives recommendations to optimize processes and decrease expenses. Possesses in-depth business / clinical and application knowledge and experience. Performs and documents workflow assessments to determine functional requirements for optimal utilization of applications. Develops system test plans and performs testing of software upgrades and patches. Maintains a record of test progress and test results. Responsible for problem, incident, and change management and service requests. Provides daily on-call support to the customer base for application-related issues. Works within a cross-functional team and with end-users to achieve application integration to meet business / clinical needs. Responsible for the communication of software issues, requirements, upgrades, and enhancements. Oversees smaller-sized projects or components of projects. Coordinates implementation or project planning around software application releases.


A Senior Professional applies advanced knowledge of job areas typically obtained through advanced education and work experience. Responsibilities typically include:

• Managing projects/processes and working independently with limited supervision.
• Coaching and reviewing the work of lower-level professionals.
• Problems faced are difficult and sometimes complex.

Education

• Bachelor's BA, IT or Tech (Preferred)

Certification/Licensure

• ITIL and ServiceNow certifications (Administrator, Implementation Specialist etc.) preferred.

Experience

• Min 5 years of ServiceNow experience.
• Deep understanding of ITSM, ITOM, SPM, FSM, and other ServiceNow modules.
• Agile/Scrum method...