Senior Project Manager - Commercial Cards Client Change Management, Client Connectivity

Responsibilities

Oversee end-to-end delivery of commercial-card client change initiatives, including program implementation, configuration, and system integration. Coordinate activities across global teams to ensure on-time delivery, data integrity, and a smooth onboarding experience for clients.

Requirements

Requires proven experience in complex client implementations or change-management programs, ideally within commercial cards and payments. Candidates should possess strong project management skills and relevant certifications such as PMP, PRINCE2, or Agile.

Skills

• Project management
• Commercial cards
• Change management
• Client connectivity
• Payment solutions
• Systems integration
• Stakeholder management
• API
• Data mapping
• ERP systems
• Expense management
• Transaction reconciliation
• Agile
• PMP
• PRINCE2
• Risk management

Benefits

• Wellness Hub
• Volunteerism policy
• Matching gift program
• Sustainability and Climate Change Initiatives
• Employee Resource Groups
• Professional development opportunities

About this role

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth, and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share
In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.
Ready to deliver global commercial-card implementations that improve client connectivity?
Why HSBC
HSBC is one of the largest banking and financial services organizations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.
The Opportunity
Join HSBC’s Commercial Cards Client Change Management team as a Senior Project Manager supporting global customers with the implementation and enhancement of card programs, payment solutions and connectivity services. This hybrid role sits at the intersection of commercial cards, client connectivity, technology and operational delivery. You’ll oversee complex cross-border initiatives from planning through implementation and post-launch optimization working with clients, product teams, technology, operations, vendors and regional stakeholders. Success means clear governance, on-time delivery and a smooth onboarding experience for clients. You’ll also help strengthen data integrity and security while supporting adoption of new capabilities by client administrators, cardholders and finance teams. Over time you’ll help make delivery more consistent, scalable and efficient across regions.
What you'll be doing
Oversee end-to-end delivery of commercial-card client change initiatives from planning through closure
Manage implementations and enhancements for commercial-card program including purchasing cards, corporate cards, virtual cards and lodge cards where applicable
Partner with clients and internal stakeholders to define scope, document requirements and agree clear deliverables
Develop and maintain detailed project plans with milestones aligned to targeted go live dates
Coordinate activities across global and regional teams acting as a central point of contact for clients and senior stakeholders
Govern onboarding including program configuration, account setup, implementation readiness and transition into business-as-usual support
Direct integration activity across client ERP and expense-management systems internal platforms and third-party providers using approved connectivity methods
Coordinate testing and validation of transaction, authorization, settlement, reconciliation and reporting files and manage post-launch connectivity performance
What we're looking for
Bring proven experience delivering complex client implementations, systems integration or change-management programs ideally in commercial cards and payments
Demonstrate strong project management capability delivering multi-workstream initiatives on time and within scope
Show experience working with global clients and geographically distributed teams
Apply knowledge of commercial-card products, payment processes and card program implementation
Use a working understanding of APIs, data mapping, host-to-host and file-based connectivity and enterprise-system interfaces
Navigate card transaction, settlement, reconciliation and reporting processes to support accurate delivery
Partner effectively with technology teams, third-party vendors and client technical contacts to resolve issues
Communicate clearly and influence effectively with senior stakeholders across business and technology
Hold PMP, PRINCE2, Agile or equivalent certification, or bring equivalent demonstrable project delivery experience
Apply awareness of data privacy, information security, operational risk and applicable regulatory requirements
Deliver seamless commercial-card change
If you want to help global organizations implement secure, scalable commercial-card solutions this role offers meaningful scope and visibility. You’ll work across clients, technology and operations to translate requirements into practical delivery and reliable connectivity. The work directly shapes onboarding quality, time to value and adoption of new capabilities across markets. Apply to join HSBC and help strengthen the commercial-card experience for customers worldwide.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!
The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition,...

About HSBC

Financial Services · 10,001+ employees · headquartered in London