Senior Project Manager - Clinical Research

Responsibilities

The Senior Project Manager will support Investigator Support Services by managing clinical research projects, coordinating stakeholder communication, and implementing process improvements. They are responsible for defining project goals, tracking milestones, and ensuring operational efficiency through data analysis and resource development.

Requirements

Candidates must possess a Bachelor's degree and 3-5 years of relevant experience in clinical research or project management. Strong organizational, communication, and critical thinking skills are required, along with proficiency in Microsoft Office and project management software.

Skills

• Project management
• Clinical research
• Process improvement
• Customer service
• Workflow management
• Critical thinking
• Communication
• Organizational skills
• Microsoft Office Suite
• Data analysis
• Stakeholder management
• Operational analysis
• Standard operating procedures
• Reporting
• Problem-solving

About this role

Job Description

We are seeking a highly organized and proactive Senior Project Manager to
support Research Intelligence’s Investigator Support Services. This role will be
responsible for combining concierge-level service with strategic process
improvement, understanding and communicating complex processes, developing and
maintaining resources, providing high levels of customer service, and ensuring
smooth communication across departments. Additionally, the role will involve
project management responsibilities, ensuring the timely completion of projects,
tasks, and initiatives. The ideal candidate will be a skilled multitasker with
strong communication, organizational, customer service, and project management
abilities. 

Highly Preferred Skills/Experience:

* Exceptional organizational skills and attention to detail. 
* Excellent communication skills, both written and verbal. 
* Ability to maintain a high level of professionalism and confidentiality. 
* Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and
project management software (e.g., Monday.com, Asana, or similar). 
* Ability to adapt to a fast-paced environment and manage changing priorities. 
* A proactive problem-solver with strong critical thinking skills. 
* Demonstrated experience in process design, workflow management, and
operational improvement 
* Federally funded research experience preferred 
* Experience in an academic medical system or health center preferred 
1. Communication Management: 
* Serve as primary point of contact for assigned investigators or
portfolios  
* Conduct intake meetings to understand project needs and develop navigation
plans  
* Provide personalized guidance through institutional research requirements
and sponsor policies  
* Anticipate investigator needs and proactively offer solutions  
* Liaison with external departments to ensure that departments and interested
parties are aligned and kept apprised of activities. 
* Manage department shared inbox. 
* Act as a knowledgeable resource to help others understand intricate systems
or workflows. 
* Escalate unresolved problems, frequently asked questions, and identified
barriers to leadership. 
* Maintain and update internal communication materials, including SharePoint
content
2. Meeting Preparation and Follow-up: 
* Coordinate internal meetings on behalf of research stakeholders, ensuring
appropriate timing and preparation. 
* Prepare agendas, materials, and presentations for meetings. 
* Take meeting minutes and ensure follow-up actions are tracked and completed
in a timely manner. 
* Ensure stakeholders are well-prepared for all meetings, conferences, and
events.  
3. Project Execution Management:  
* Implement tailored navigation pathways for clinical investigators.  
* Assist with the development and documentation of project plans, including
project scope, goals, and deliverables, under the guidance of leadership.  
* Coordinate with various departments to facilitate access to necessary
resources, tools, or information required to complete research tasks. 
* Collaborate with process owners to implement changes that enhance user
efficiency and experience. 
* Develop and maintain standard operating procedures. 
* Develop and maintain detailed templates, guides, and resources aimed to
assist research stakeholders, ensuring documentation is up to date and
accessible. 
* Gather feedback from stakeholders to identify areas for improvement.  
* Identify and resolve issues that arise within work processes. 
* Prepare reports for leadership on project progress toward milestones and
deliverables. 
4. Customer Service: 
* Deliver high-quality service that prioritizes stakeholder satisfaction,
ensuring interactions are positive and solution-oriented. 
* Build and maintain positive relationships with stakeholders by
demonstrating reliability, professionalism, and empathy.  
5. Other Administrative Support: 
* Perform general administrative duties as needed. 

Key Responsibilities:

Job Responsibilities:

* Partners with management to define project goals, objectives, target
initiatives, timelines and budgets; assists with design of project plan;
prepares project assessment, analysis, reports and recommendations;
interfaces with the leadership to collect financial, statistical and
operational data for analysis. 
* Plans, manages and coordinates  multiple projects in support of  activities
to ensure goals and objectives of mid-sized project or multiple phases of
large project are accomplished within prescribed time-frame and funding
parameters. 
* Collaborates with the leadership in assessing and executing strategies;
conducts research, identifies industry standards and new innovative practices
for analysis; prepares operational analysis, flow charts, presentations and
reports, as required by project specifications. 
* Evaluates analyses, identifies best practices, deficiencies, corrective
actions and makes recommendations for improvements in operational processes,
policies and procedures. 
* Presents analysis and recommendations to management; obtains feedback and
collaborates with management to develop project improvement plans; prepares
financial analysis and identifies budgetary impact of proposed
recommendations. 
* Studies business approaches, applies financial models and makes
recommendations around such approaches; coordinates implementation of project
plans; prepares and maintains project plans, based on key stakeholder input
as well as ongoing/changing needs. 
* Partners with management to implement project initiatives; partners with
management to design staff education programs and coordinates implementation,
participates in educational initiatives, as need...

About Northwell

Hospitals and Health Care · 10,001+ employees · headquartered in Lake Success, NY · founded 1997