Senior Project Manager

About this role

Description
POSITION SUMMARY:
The Senior Project Manager (SPM) is a senior member of the Project Management Office (PMO) responsible for leading a high-volume portfolio of concurrent client-facing technology, infrastructure, and professional services projects with varying complexity, priority, risk, and maturity. Operating in a fast-paced delivery environment, the SPM rapidly assesses priorities, shifts focus as business needs change and maintains consistent governance and client communication without slowing execution. The role coordinates scope, delivery planning, resources, risk, budgets, milestones, recovery efforts, and stakeholder reporting while driving accountability across cross-functional teams and ensuring business outcomes.


This position reports to the PMO Manager or designated Service Delivery leadership.


ESSENTIAL DUTIES AND RESPONSIBILITIES- MAY INCLUDE THE FOLLOWING: OTHER DUTIES MAY BE ASSIGNED.
Client, Delivery, And Stakeholder Ownership

• Serves as the primary project contact for assigned customers and internal stakeholders, ensuring project expectations, responsibilities, and next steps are clearly communicated.
• Maintains alignment between approved scope, delivery commitments, customer priorities, and internal execution plans throughout the project lifecycle.
• Leads customer-facing project meetings, prepares clear status updates, documents decisions, and ensures risks, issues, and action items are communicated with the appropriate urgency.
• Partners with customers during project initiation to confirm business objectives, success criteria, communication cadence, escalation paths, and decision-making ownership.
• Builds confidence with clients and internal teams by providing transparency, anticipating impacts, and driving follow-through across all assigned workstreams.
• Ensures project closure includes customer acceptance, final documentation, transition readiness, and lessons learned.

**Financial, Resource, And P...