Senior Product Owner

Responsibilities

The Senior Product Owner manages the product direction, scheduling strategy, and conversion performance for the member journey platform. They collaborate with engineering, data teams, and external partners to translate business needs into scalable, high-converting scheduling experiences.

Requirements

Candidates must have 7–10 years of experience in product management with a strong background in data-driven decision-making and Agile methodologies. A bachelor's degree is required, along with experience in healthcare data and familiarity with HIPAA/PHI requirements.

Skills

• Product ownership
• Product strategy
• Data-driven decision making
• Backlog management
• Conversion optimization
• Stakeholder communication
• Agile
• Scrum
• SQL
• API integration
• Healthcare scheduling
• Cross-functional leadership
• Requirement gathering
• User stories
• Product roadmap

Benefits

• Medical
• Dental
• Vision
• Paid time off
• Paid holidays
• 401k with company matching
• Voluntary life insurance
• Short term disability
• Long term disability
• Employee assistance program
• Health savings account
• Flexible spending accounts

About this role

Overview

Senior Product Owner
(Remote)
About Us:
Matrix Medical Network is the nation’s leading independent provider of comprehensive in-home health assessments, serving Medicare Advantage, Managed Medicaid and Commercial patients across all 50 states. With a network of 3,000 + clinicians, we deliver personalized Whole Person Care that includes diagnostic testing, risk identification, medication management and preventive health education, empowering people to better manage acute and chronic conditions. Guided by our mantra- We see you. We hear you. We’ve got you.- and our core values of Integrity, Accountability, Trust, Respect and Passion, we are committed to creating a culture where both patients and teammates feel valued, supported and heard.
Why Work at Matrix?
The opportunity to work with one of the fastest growing companies in healthcare whose vision is to provide unparalleled quality and value to providers and members.
A chance to work with great people on exciting projects.
Our opportunities allow you to leverage your expertise and compassion, making a direct impact to the health and well-being of members.
Competitive Compensation: Be rewarded for your effort and passion while making a difference in the community.

Responsibilities

About the role:
Type: Full Time, Salary
Compensation: $111,000-$166,000; Bonus 10%
Location: Fully Remote, must be in the United States
Hours: Full Time Days
Benefits Offered to include: Medical, Dental, Vision, paid time off, paid holidays, 401K with company matching, voluntary life insurance, short term disability, long term disability, employee assistance program, health savings account, flexible spending accounts, additional voluntary benefits available.
What to Expect:
The Senior Product Owner is responsible for product direction, scheduling and access strategy, and conversion performance across this product area — the front door of the member journey, covering scheduling and access for in-home health assessments and primary care visits before a visit occurs. This role partners closely with a dedicated engineering team, central Data and Quality Assurance practice teams, and external scheduling and health plan partners to translate business and member needs into a scalable, high-converting scheduling experience. This role sits at a critical point in the organization’s ability to convert demand into scheduled visits: a gap in this role directly slows member access, scheduling throughput, and the revenue and quality outcomes that depend on it.
The Senior Product Owner collaborates with senior leadership to evaluate business priorities, shape the product roadmap, and prioritize enhancements aligned with organizational objectives. Leveraging data-driven conversion analysis, modern scheduling technology, and close engineering partnership, this role drives measurable improvements in member access, scheduling conversion, and operational efficiency.
Key Responsibilities
Core Platform Ownership
Own product direction and backlog for the core scheduling platform across its roadmap, including initial scheduling capability, in-home and telehealth assessment scheduling, and quality and care-gap closure visit scheduling.
Own product direction for the provider access and demand-capture scheduling engine, including geographic capacity balancing, progressive scheduling windows, and travel versus non-travel service rules.
Partner daily with the dedicated engineering team, writing requirements, prioritizing the backlog, and defining acceptance criteria alongside the team’s technical and QA leads.
Access & Conversion Strategy
Drive scheduling conversion initiatives, including real-time scheduling integrations with health plan partners and a broader partner API gateway strategy.
Own a structured conversion optimization framework — measure, diagnose, model impact, implement, and validate — to identify and close conversion and outreach gaps.
Use outreach and scheduling-acceptance analytics to prioritize technology and operational fixes affecting member reach and conversion.
Self-Service & Partner Enablement
Drive expansion of self-service scheduling, including SMS-based self-scheduling for assessments and primary care visits, and a member self-scheduling portal and preference center.
Own requirements for external scheduling and data partner integrations, including EHR platforms and third-party consumer scheduling networks, in partnership with engineering and partner organizations.
Delivery & Cross-Functional Collaboration
Lead sprint ceremonies, backlog grooming, and release planning with the engineering team.
Partner with central Data and Quality Assurance practice teams on canonical data standards and test automation practices as they apply to this product area's systems.
Contribute domain requirements to the platform’s event-driven architecture as it matures.
Own business case and investment documentation for these initiatives, partnering directly with Finance and senior leadership.
Represent this product area in cross-functional and executive-facing planning, and serve as a functional mentor to other Product Owners across the organization.

Qualifications

Education
Bachelor’s degree required (Business Administration, Health Informatics, Computer Science, or related field preferred).
Experience
7–10 years of experience as a Product Owner or Product Manager, including time owning a complex, high-visibility product area with significant autonomy.
Experience turning data into product decisions, including conversion funnel analysis, cohort or segment analysis, and prioritization grounded in measurable outcomes.
Experience writing clear, actionable user stories and acceptance criteria, and shaping technical backlogs at a senior level.
Experience partnering directly and daily with engineering teams in an Agile or Scrum delivery model.
Experience presenting to senior leadership and representing a product area in cross-functional planning.
Experience working with health...

About Matrix Medical Network

Hospitals and Health Care · 5,001-10,000 employees · headquartered in Nashville, Tennessee · founded 2000