Senior Product Manager, Omnichannel & Commercial Strategy – Service Cloud
Company: Salesforce
Location: San Francisco, CA 94105
Salary: $164,000 - $285,800 a year
Type: Full-time
Posted: 2026-04-02
About this role
*To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.*
Job Category
Product
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Service Cloud is the world’s number one customer service application and a rapidly growing business at Salesforce, helping organizations deliver customer service and support via chat, email, SMS, voice, and social channels.
Our team is looking for a Senior Product Manager to guide the global expansion, commercial strategy, and compliance of our omnichannel capabilities. This is a cross-functional role that sits at the intersection of product, pricing, telecom operations, and compliance.
In this role, the Sr. Product Manager will:
1. Drive Commercial Strategy: Guide the pricing and packaging strategy for our omnichannel offerings, helping define SKU licensing and metering structures.
2. Execute Go-to-Market: Help manage new product and SKU launches through the New Product Introduction (NPI) process, collaborating with Revenue Recognition, Commercial Legal, and Sales Ops.
3. Manage Supplier Operations: Partner with the Sourcing team to help manage telecom carrier relationships, assist with telecom budgets, and handle PO/invoice approvals.
4. Support BYOC & Global Expansion: Help maintain the country rollout plan for Bring Your Own Carrier (BYOC) and inte...