Senior Product Manager

About this role

Why Brightside:

*For our clients* - our mission is clear. To improve the financial health of working families. Brightside is an employee benefit with a brand-new approach to personal finance. We offer unique solutions to help with anything related to finances, emotions and behaviors that can impact our clients. We take a holistic view to provide unbiased and confidential assistance through an unmatched blend of products, technology and true human care. Our goal is to make it easier for our clients to understand their options to obtain long-term financial health and gain peace of mind when it comes to financial matters.

*For our employees* - we believe in inspiring careers, a great life/work balance and meaningful work that truly makes a difference in the lives of working families. Your work will have direct impact on the lives of our clients. You will have the opportunity to see a growing start-up from the inside out and see how passionate our employees are about the work we do and the outcomes we are creating for others.

A bit about this role

Brightside is looking for a Product Manager to own and drive client engagement across our client application and digital experience. This role is central to how we help clients take action to improve their financial health. You will focus on turning moments of need into sustained engagement, designing experiences that guide clients toward the right decisions while working seamlessly with our Financial Assistants (FAs). You will lead the evolution of our client app, communication channels, and engagement journeys, ensuring clients not only access support but also act on it.

What you’ll work on

• Own the product strategy and roadmap for Brightside’s **client app and digital engagement experience**
• Design and optimize **client journeys** that drive activation, engagement, and follow-through on financial actions
• Build experiences that **bridge digital and human support**, enabling seam...