Senior Product Content Manager

About this role

Taking part in a clinical trial can ask a lot of people, especially as trials become more complex. At Little Journey, we’re building Trial Flow, a participant support platform that makes that experience simpler, clearer and more supportive, helping participants and caregivers around the world feel prepared for what comes next. We work collaboratively, challenge our thinking and value people who can turn ideas into action. The Senior Product Content Manager will play a key role in ensuring our content supports the growth of the platform.

The Role

Content is a critical part of the Trial Flow experience. It helps participants understand what to expect, complete key actions and engage confidently throughout their clinical trial journey. Our content spans written, audio, video and product UI experiences for children, teenagers, caregivers and adult participants around the world.

In your role, you will lead our approach to content across the product, developing the strategy, standards and guardrails that enable us to deliver high-quality, effective content at scale, on time and on budget. You will work closely with Product, Delivery, Clinical, Design and other teams to align content priorities and approaches with participant needs, product goals and business priorities.

You will be accountable for the effectiveness of our end-to-end content capability, from how content is designed and generated through to clinical review, publishing and localisation. You will line manage the Content Co-ordination Manager and Localisation Manager, oversee the outputs of freelancers and other contributors, and work with internal subject matter experts to ensure content is accurate and effective.

This role is right for someone who enjoys setting direction and creating effective ways of working, but is equally comfortable getting stuck in when needed. You might experiment with AI prompts and workflows, shape product UI content, improve a process or tackle a complex content challenge ...