Senior People Operations Specialist

About this role

Summary of Job Description:

The Senior People Operations Specialist serves as an experienced Field HR resource responsible for reviewing and analyzing HR data, coordinating HR projects, supporting Field HR execution, preparing leadership-ready materials, and providing policy guidance for routine HR questions. This position partners closely with the Field HR team to strengthen consistency, follow-through, and operational support across people-related processes. The role applies working knowledge of Panda policies, HR practices, and field operations to provide timely guidance, organize resources, prepare presentations and communications, track key deliverables, and escalate complex or sensitive matters to the appropriate Field HR leader. Through strong judgment, project ownership, and cross-functional partnership, this position helps improve Field HR effectiveness and supports consistent service to Operations leaders and associates.

Job Responsibilities:

• Reviews and analyze HR data, reporting, and field feedback to identify themes, organize insights, and prepare clear summaries or materials that support decision-making and continuous improvement.
• Builds, enhances, and maintains presentations, talking points, training materials, communication drafts, and leadership updates for Field HR meetings, Operations reviews, training sessions, and people-related initiatives.
• Coordinates Field HR projects and initiatives by building project plans, organizing timelines, tracking milestones, preparing status updates, identifying follow-up needs, and ensuring deliverables are completed with accuracy and urgency.
• Tracks and follows up on HR action items, compliance items, assigned case-related tasks, training completion, and project deliverables to support timely resolution and improved visibility across the Field HR team.
• Serves as a back-end Field HR resource by coordinating logistics for Field HR trainings, meetings, skip-level sessions, best-practice sharing ...