Senior Operations Manager

About this role

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Senior Operations Manager (Remote)

*Full time, United States*

The Senior Manager - Operations is responsible for the overall management and performance of a large travel operation or multiple operations including operational performance, client servicing and retention, employee management and budgetary and cost management. This person ensures all operational goals are met consistently. This position demonstrates an extensive understanding and applicability of all areas in the travel industry, call center operations and client servicing.

As a Senior Operations Manager, you will

• Serve as the primary liaison between the Account Manager and the operational staff ensuring all client needs are met
• Provide support to team members on their job responsibilities and coache team members for improved performance
• Be responsible for employment related activies such as hiring, on-boarding, disciplinary actions and terminations
• Monitor and control departmental expenses, seeking and implementing improvements
• Lead the effort to implement new business implementations
• Manage overall budget and performance against budget
• Be responsible for evaluating and maintaining operation staffing
• Perform quality management such as error management
• Manage day-to-day needs of the team and provide assistance and direction

About you

• Bachelor degree or equivalent work experience
• Thorough knowledge of the travel industry, fares and markets
• GDS Sabre knowledge
• Extensive corporate travel experience
• Prior managerial experience
• Prior budget and cost management experience
• Ability to work nights and weekends when needed
• Good command of English

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower...