Senior Operations Manager- Access Center, Hicksville, Long Island, New York, Full Time, Days

Responsibilities

The Senior Operations Manager oversees daily operations, budgeting, and administrative activities to ensure high-value performance and a human-centric patient experience. They lead process improvement initiatives using Lean/Six Sigma methodologies while fostering a culture of engagement and professional development among staff.

Requirements

Candidates must possess a bachelor's degree, with a master's degree preferred. A minimum of 3-5 years of experience in medical office administration or a healthcare leadership role is required.

Skills

• Operations management
• People leadership
• Process improvement
• Data-driven decision making
• Lean methodologies
• Six Sigma
• Budgeting
• Administrative management
• Performance indicators
• Staff recruitment
• Employee engagement
• Quality improvement
• Strategic planning
• Healthcare administration
• Communication
• Mentoring

About this role

The Senior Operations Manager is responsible for building and optimizing strong
practice operations and leadership across assigned Mount Sinai Health System
departments.

In collaboration with department operations teams, this individual is focused on
the success of our health center operations through exemplary people leadership,
structured problem-solving, and data-driven process improvement. The Senior
Operations Manager is a highly visible role with significant opportunities to
lead change and engage with senior leadership across the Mount Sinai Health
System.

RESPONSIBILITIES

Manage Department or Workcenter Operations

1. Oversee operation, budgeting, and administrative activities to drive high
value performance.
2. Ensure the delivery of a human-centric experience across health centers.
3. Support direct reports in maintaining efficient and effective operations.
4. Monitor operational performance using key customer, patient, and operational
performance indicators.
5. Identify and address operational issues. Work with team members to resolve
issues quickly and thoughtfully. Ensure that learnings from issue resolution
are captured to drive quality improvement.
6. Develop a learning community among local practice leaders to ensure best
practices and resources are effectively shared.

Lead Performance Improvement Efforts

1. Actively seek and identify ways to provide an improved customer and patient
experience.
2. Lead and mentor process improvement activities that increase the overall
effectiveness of health center operations and drive patient satisfaction.
3. Build relationships with internal and external experts, vendors, and
customer partners; incorporate insights gained into process development
efforts.
4. Leverage Lean/Six Sigma methodologies to assist departments in assessing and
iteratively improving practice workflows and management tools.
5. Develop and communicate reports to track performance.
6. Coach practice leaders and health center teams to adopt a continuous quality
improvement mentality.

Build and Sustain High-Performing Teams

1. Support health center staff recruiting through inclusive interviewing
processes and behavioral-based interviewing techniques.
2. Cultivate a service culture across worksite health centers.
3. Sustain high levels of employee engagement and satisfaction. Implement
employee recognition, development, and other retention initiatives.
4. Establish standards that promote the highest level of compassion and
professionalism; hold all worksite leaders accountable to these standards
through consistent feedback and coaching.
5. Create scalable communication processes for information-sharing across
worksite teams and to Commercialization Team leadership.

Other Responsibilities

1. Maintain an expert understanding of our employer customers and patients, as
well as the services offered by our worksite health centers, system and
other partners.
2. Participate in communicating and marketing the practice model to new
patients and other stakeholders, including employer customers, potential
patients, and third-party vendors.
3. Abide by the health centers service framework and contractual requirements.
4. Other relevant duties as assigned.

QUALIFICATIONS

* Bachelors degree required (Masters preferred)
* 3-5 years (higher preferred) in medical office administration or other
healthcare leadership role is required

Compensation Statement

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the
New York City Law on Salary Transparency in Job Advertisements. The salary range
for the role is $103,000.00 - $157,492.00 Annually. Actual salaries depend on a
variety of factors, including experience, education, and operational need. The
salary range or contractual rate listed does not include bonuses/incentive,
differential pay or other forms of compensation or benefits.

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where
everyone can contribute to excellence. We share a common dedication to
delivering outstanding patient care. When you join us, you become part of Mount
Sinai’s unparalleled legacy of achievement, education, and innovation as we work
together to transform healthcare. We encourage all team members to actively
participate in creating a culture that ensures fair access to opportunities,
promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all
employees feel valued, respected, and empowered to grow. We strive to create an
environment where collaboration, fairness, and continuous learning drive
positive change, improving the well-being of our staff, patients, and
organization. Our leaders are expected to challenge outdated practices, promote
a culture of respect, and work toward meaningful improvements that enhance
patient care and workplace experiences. We are dedicated to building a
supportive and welcoming environment where everyone has the opportunity to
thrive and advance professionally. Explore this opportunity and be part of the
next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the
New York metro area, with more than 48,000 employees working across eight
hospitals, more than 400 outpatient practices, more than 300 labs, a school of
nursing, and a leading school of medicine and graduate education. Mount Sinai
advances health for all people, everywhere, by taking on the most complex health
care challenges of our time — discovering and applying new scientific learning
and knowledge; developing safer, more effective treatments; educating the next
generation of medical leaders and innovators; and supporting local communities
by delivering high-quality care to all wh...

About Mount Sinai Health System

Hospitals and Health Care · 10,001+ employees · headquartered in New York, NY · founded 2013