Senior Manager of Platform Operations

About this role

• TodayTix Group is on a mission to find a seat for everyone
• We connect audiences to live entertainment experiences they’ll love, making it easier, faster, and more joyful to discover and buy tickets
• We’re a diverse, dynamic team united by a shared love for live events
• We foster an environment of innovation, collaboration, and continuous learning, offering unparalleled opportunities to make a meaningful impact
• We’re looking for a generalist operator to join the team — someone with sharp judgment, a bias to action, and the instinct to dig into a problem, figure out what to measure, and ship a solution without waiting for instructions
• You’ll work across e-commerce, customer experience, data, and operations — owning problem spaces end-to-end from identification through delivery and measurement
• This isn’t a role where you sit in a lane
• You’ll move between strategy, analysis, customer insight, and hands-on building depending on what the problem requires — and you like it that way
• You might come from analytics, product management, operations, or something else entirely
• Over time, the role may specialize based on your strengths and where the business needs you
• You reach for data before forming an opinion, talk to customers before assuming you understand the problem, and use AI tools to move faster than traditional workflows allow
• Please note: This is a full-time position
• Qualified candidates must be based in the greater New York City area
• We encourage collaboration by working a minimum of 2 days per week in the office, with flexibility to choose where you work for the rest of the week
• What Success Looks Like:
• Problems found and solved → You consistently spot problems worth solving and drive them to resolution. Example: you notice our cancellation policy is generating avoidable refund volume, analyze the alternatives and their impact, recommend a change, and lead the implementation through to measurement
• Customer signal in the room → Customer...