Senior Manager, Genesis Aftersales Field Operations (Southern)

About this role

At Genesis, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.


*It’s time you rethink what you expect from an employer.*
At Genesis, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.


WORK MODEL
Field


What You Will Do

• The purpose of the Senior Manager, Genesis Aftersales Field Operations position is to support the strategic parts, service, and customer experience efforts of the region, and the implementation of NHQ initiatives & programs at the regional and retail level, delivering superior KPI attainment & results

How You Will Make An Impact

• Act as strategic liaison between the Regional Operations Manager and field After-Sales Market Managers (AMMs) to support Regional and National office (NHQ) initiatives and operations.
• Support mid to long term planning to create initiatives that further the company’s overall goals & KPI attainment.
• Lead regional after sales and customer experience (CX) improvement efforts.
• Coordinate with various departments and across regions to foster an exchange of ideas and provide cross-regional learnings & opportunities.
• Coordinate vendor-based consulting visits and their action plans for the Region. Ensuring that all action plans are being distributed to the AMMs and then monitoring the action plan implementation.
• Identify customer experience and fixed operation opportunities within region; working to implement solutions to maximize KPI performance.
• Exercise discretion and identify opportunities to expand or shift course to take advantage of changes in the market and develop counte...