Senior Manager, Commercial Sales Operations

About this role

Description:

The successful candidates will be located in Georgia, Florida, South Carolina, Kansas, or Chicago, IL. Sponsorship unavailable.

The Senior Manager of Commercial Sales Operations owns commercial revenue operations for the SMB sales organization, with accountability for forecast accuracy, pipeline health, quota execution, and executive-level reporting.

This role serves as a strategic operating partner to sales leadership, ensuring that GTM processes, data, and operating cadence drive predictable performance at scale—not just activity.

Key Responsibilities

Revenue Operations & GTM Governance

• Own the end-to-end commercial sales operating model from lead intake through close, forecast, and commission payout
• Define and govern sales operating cadence, including pipeline reviews, forecast calls, and performance readouts
• Establish standards for pipeline coverage, stage definitions, and data hygiene
• Identify revenue risk early and surface insights to sales leadership

CRM, Tools & Process Ownership

• Serve as business owner for Salesforce and related sales technology
• Govern CRM configuration, data integrity, reporting architecture, and user adoption
• Partner with IT and Finance on system enhancements, integrations, and data alignment
• Evaluate, recommend, and lead rollout of sales productivity and automation tools

Sales Analytics & Executive Reporting

• Own executive-level dashboards for pipeline, bookings, forecast accuracy, and productivity
• Analyze funnel performance, close rates, sales cycle trends, and rep effectiveness
• Partner with Finance on forecast alignment and commission governance
• Deliver clear, trusted weekly and monthly commercial performance reporting

Quota, Territory & Campaign Support

• Support quota and territory modeling in partnership with sales leadership
• Maintain territory and mapping tools to drive seller efficiency
• Partner with Marketing and Business Development on campaign tracki...