Senior Customer Success Manager

Responsibilities

The Senior Customer Success Manager will onboard customers, drive product adoption, and serve as the primary point of contact for account growth. They will build relationships with senior stakeholders and provide expert consultation on CRM and mobile marketing automation.

Requirements

Candidates must have 5-7 years of relevant experience, including a strong background in SaaS and B2B environments. A solid understanding of the mobile ecosystem and app marketing is required, along with excellent communication skills.

Skills

• Customer Success
• SaaS
• B2B
• Account Management
• Mobile Marketing
• CRM
• Integration Support
• Stakeholder Management
• Account Planning
• Product Evangelism
• Information Security
• Communication Skills
• Empathy
• App Marketing

About this role

About MoEngage

MoEngage is an insights-led customer engagement platform trusted by 1,350+
global consumer brands, including T-Mobile, Chick-fil-A, KAYAK, and The Weather
Company. MoEngage combines data from multiple sources to help brands gain a
360-degree view of their customers.  

MoEngage Analytics [https://www.moengage.com/products/customer-insights/] arms
marketers and product owners with insights into customer behavior. Brands can
leverage MoEngage Personalize
[https://www.moengage.com/products/personalize/] to orchestrate journeys and
build 1:1 conversations across the website, mobile, email, social, and messaging
channels. MoEngage Inform
[https://www.moengage.com/products/real-time-transactional-alerts/], the
transactional messaging infrastructure, helps unify promotional and
transactional communication to a single platform for better insights and lower
costs. MoEngage’s AI Suite
[https://www.moengage.com/capabilities/artificial-intelligence/] helps marketers
develop winning copies and creatives, optimize campaigns and channels that boost
engagement, and help with faster execution.

For over a decade, consumer brands in 60+ countries have been using MoEngage to
power digital experiences for over a billion monthly customers. With offices in
15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital,
Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital,
Matrix Partners, Ventureast, and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave™: Real-Time Interaction
Management, Q1 2024 report, and Strong Performer in The Forrester Wave™ 2023
report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide
Omni-Channel Marketing Platforms for B2C Enterprises 2023.

Roles and Responsibilities:

* Onboard customers with Integration support and drive adoption of MoEngage
products

* Be the point of contact for Accounts and be responsible for the growth of the
customer

* Build relationships with senior stakeholders and manage account planning

* Provide relevant CRM and mobile marketing automation expertise to the
Customers

* Advise clients on the most effective ways to use the MoEngage Platform

* Be a Product Evangelist, consulting the top internet companies on their
growth.

* Awareness on Information Security concepts and Best Practices

Requirement:

* 5-7 years of experience with relevant experience.

* Understanding of the Mobile Ecosystem & App Marketing. Previous experience in
a Success or Support Engineer role for a Saas company is a plus.

* SaaS and B2B experience is a must.

* Ability to understand customer requirements and see how MoEngage can add
value in various ways.

* Take ownership of the relationship post-sales and grow the customer

* Champion the product and be an evangelist

* Empathy - Needed in any client-facing role, also important for working with
other teams.

* Strong written and verbal communication skills

The annual On-Target Earnings (OTE) for this position is $100,000 - $145,000
USD.
Compensation is based on a variety of factors including but not limited to
location, experience, job-related skills, and level. 

At MoEngage, we respect and value differences. We believe that when people from
diverse backgrounds and perspectives collaborate, we create the most value – for
our clients, our employees, and society. We embrace diversity and uphold a
strong set of values. We are committed to inclusivity and take pride in
providing equal opportunities for success and growth.

Employment at MoEngage is based solely on professional competence, skills, and
experience. We stand firmly against all forms of discrimination and support
equal rights and opportunities regardless of gender, ethnicity, abilities, age,
identity, orientation or expression, marital status (including pregnancy),
religion and beliefs, or any other status protected by law.

It is our policy to comply with all applicable national, state, and local laws
related to non-discrimination and equal opportunity. MoEngage is truly a place
where everyone can bring their passions, authentic selves, and talents to work,
collaborating to drive progress and solve meaningful challenges.

Why Join Us!

At MoEngage, we are passionate about our team and technology - see below to know
more about us.

Life@MoEngage
[https://www.linkedin.com/search/results/content/?keywords=%23lifeatmoengage&origin=SWITCH_SEARCH_VERTICAL&sid=EqL]

Tech@MoEngage
[https://twitter.com/search?q=%23techatmoengage&src=typed_query&f=live]

Scale @MoEngage
[https://www.moengage.com/blog/techatmoengage-reddit-has-330m-monthly-active-users-so-do-we/]

We handle more than a billion messages every day. Rest assured, you will be
surrounded by really smart and passionate people as we scale much more to build
a world-class technology team.