Senior Clinical Operations Manager, Canada/USA, remote

About this role

The Senior Clinical Operations Manager (Sr. COM) is responsible for line management and performance oversight of Clinical Operations personnel, including Clinical Research Associates (CRAs), Clinical Trial Managers (CTMs), and other Clinical Operations roles. The Sr. COM ensures the delivery of high-quality, compliant, and efficient clinical monitoring and trial management services. This role provides strategic oversight, coaching, escalation support, and quality governance. The Sr. COM is also accountable for driving innovation, continuous improvement, and the adoption of technology, automation, and AI-enabled solutions.

This role will be perfect for you if:

• You enjoy leading, coaching, and developing Clinical Operations professionals, while creating a collaborative and accountable team environment.
• You are hands-on and quality-driven, and enjoy balancing resource management, clinical monitoring oversight, metrics, compliance, and proactive problem-solving.
• You thrive in a fast-paced, evolving CRO environment where you can bring new ideas, embrace technology and AI, and continuously improve the way Clinical Operations works.

RESPONSIBILITIES

More specifically, the Senior Clinical Operations Manager must:

More specifically, the Clinical Operations Manager must:

• Ensure that clinical monitoring and trial management activities of their assigned teams are performed to the Sponsor’s satisfaction, ensuring timely high-quality deliverables, within budget, and in accordance with applicable standard operating procedures (SOPs), regulations, good clinical practices, and study-specific requirements.
• Provide line management and performance oversight for Clinical Operations personnel, including Clinical Research Associates (CRAs), Clinical Trial Managers (CTMs), and other roles, ensuring they meet performance objectives aligned with departmental goals, study requirements, and company strategy, and taking appropriate remedial actions as required.
• Sup...