Senior Business Analyst - Digital

Responsibilities

You will lead business analysis initiatives from inception to completion, managing stakeholder relationships and translating business needs into actionable deliverables. Additionally, you will provide leadership and coaching to team members while ensuring all solutions align with governance, risk, and compliance frameworks.

Requirements

The ideal candidate has extensive experience in business analysis within digital or payments domains, with strong skills in requirements elicitation and stakeholder management. You must be comfortable navigating ambiguity in a fast-paced environment and possess the ability to influence senior stakeholders effectively.

Skills

• Business analysis
• Stakeholder management
• Requirements elicitation
• User stories
• User journey mapping
• Solution design
• Risk management
• Compliance
• Digital delivery
• Payments & authorisation
• Leadership
• Coaching
• Process optimization
• Communication
• Influencing
• Strategic planning

Benefits

• Private medical insurance
• Pension
• Annual performance-related bonus
• Salary sacrifice scheme
• Life assurance
• Wellhub health and wellness access
• Paid volunteering

About this role

We have an excellent opportunity for an experienced Business Analyst to join our
Digital Business Analysis Team as a Senior Business Analyst within our Cloud,
Digital and Integration (CD&I) function, to support our Payments & Authorisation
portfolio.

The Digital business is a significant part of the wider Nationwide service
offering. We have over 8.5 million users of our Banking App, Internet Bank and
Mortgage platforms, providing members with the ability to service their daily
banking needs. 

As a Senior Business Analyst in this role, you’ll be working closely with other
Business Analysts and change team colleagues, building, managing and leading
relationships and effectively engaging with broader business stakeholders.
You’ll be involved in the planning and shaping of new changes, translating
business content into relevant deliverables, providing analysis throughout the
delivery lifecycle to deliver safe and compliant customer outcomes.

With a proactive, highly motivated mindset, we’ll expect you to be hands on,
collaborating with and influencing senior stakeholders, designing and delivering
business solutions which add significant value to our customers. You will be
confident navigating ambiguity, in a fast-paced delivery environment.

We work as a flexible team, across various changes within our portfolios at
various stages of the project change lifecycle. This could include working on
features through to the related supporting servicing and platforms.

As a Senior Business Analyst, you will use your experience to help develop team
members and you may line manage some of our team.

In addition to supporting the delivery of change, our Digital BAs will also
contribute to Nationwide’s Business Analysis and Product Ownership Practice and
help drive forward a range of initiatives, covering AI and Ways of Working.

We are happy to consider flexible working approaches to help you perform at your
best.

At Nationwide we offer hybrid working wherever possible. More rewarding
relationships are supported through our hybrid approach, bringing colleagues
together across our UK wide estate, whilst also supporting generous access to
home working. We value our time in the office to solve problems, to learn, and
to feel connected.

For this job you'll spend at least two days per week, or if part time you'll
spend 40% of your working time, based at either our Swindon or London
office. If your application is successful, your hiring manager will provide
further details on how this works. You can also find out more about our approach
to hybrid working here
[https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnationwide-jobs.co.uk%2Flife-at-nationwide%2Frewarding-you&data=05%7C02%7CSamantha.Graham%40nationwide-jobs.co.uk%7Cc3d3225d77e54ab5a92008dedc2cceff%7C18ed93f5e4704996b0ef9554af985d50%7C0%7C0%7C639190282163461695%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=PC5Y9xpYWimDrh3FYkvbMMF87I34nF17ytwWljcifjI%3D&reserved=0]. 

If we receive a high volume of relevant applications, we may close the advert
earlier than the advertised date, so please apply as soon as you can.

RESPONSIBILITIES

What you’ll be doing

As a Senior Business Analyst, you’ll be working on a variety of initiatives from
inception to completion. This involves you utilising tools and techniques to
support, plan and manage initiatives to meet objectives and goals. You’ll
provide leadership, coaching and (where appropriate) line management to Business
Analysts, supporting their development and growth.

You’ll be involved in shaping and discovery activities to support delivery of
strategic outcomes. This includes analysing business problems and recommending
solutions, balancing trade-offs across cost, risk, value and time. 

Throughout delivery, you’ll lead requirements management, including eliciting
functional and non-functional requirements, creating user stories, user journey
mapping and maintaining clear traceability between business needs and solution
design, whilst ensuring compliance with governance and change frameworks. You
may also support the design and optimisation of business processes, operating
models and end-to-end services to enable effective and sustainable change.

You’ll be using your own initiative in this role and you will be responsible for
the planning of your analysis and delivery of tasks to support the broader
delivery timeliness. As a Business Analyst you’ll strive for continuous
development in your work and the work of the team, identifying areas for
improvement throughout the full lifecycle.
 

About you

We are looking for the following essential skills and qualities:

* You’ll have excellent communication skills both written and verbal, with the
ability to challenge and influence where required
* You’ll have experience of working within a business analysis or solution
design role, preferably within Payments & Authorisation and/or a Digital
domain
* You’ll have experience in eliciting requirements and acceptance criteria
within a Digital delivery environment with the ability to analyse,
problem-solve to determine solutions
* You’ll have knowledge of business solution/analysis techniques, tools, and
methods with a strong understanding of their purpose, fit and relevance when
initiating developments
* You’ll have demonstrable experience operating within governance, risk and
compliance frameworks in a fast-paced delivery environment
* You’ll have the ability to confidently communicate; with the ability to build
strong relationships and influence stakeholders, to agree priorities, shape
solutions, drive delivery decisions and communicate progress at various
levels
* You’ll have an understanding of, and the ability to accommodate the needs of
diverse multi-disciplined teams, consisting of internal and external
...

About Nationwide

Financial Services · 10,001+ employees · headquartered in Swindon, Wilts · founded 1846