Senior Business Analyst, Change Management

Responsibilities

The Senior Business Analyst is responsible for supporting organizational change by coordinating initiatives from intake through implementation. They act as a central point of contact for stakeholders to define business needs, assess requirements, and ensure deliverables are ready for senior leadership review.

Requirements

Candidates should have 3–5 years of experience in business analysis, change management, or project coordination. Strong analytical skills, attention to detail, and the ability to translate stakeholder input into structured deliverables are essential.

Skills

• Business analysis
• Change management
• Project coordination
• Stakeholder management
• Critical thinking
• Data-driven recommendations
• Business requirements gathering
• Process discovery
• Impact assessment
• Documentation
• Strategic planning
• Risk assessment
• Resource management
• Cross-functional collaboration
• Analytical skills
• Attention to detail

Benefits

• Profit sharing
• RRSP matching
• Health benefits
• Paid time off
• Hybrid work environment

About this role

We are hiring for this position out of our Toronto office. Successful candidates
who apply outside of these areas will be expected to relocate and reside in a
location that is within a commutable distance. 

About the role: 

Responsible for supporting effective organizational change by providing the
business analysis, coordination, and structure required to move initiatives from
initial intake through implementation. The position serves as a central point of
coordination between business units and cross-functional stakeholders, ensuring
proposed changes are clearly defined, business requirements are appropriately
assessed and collected, and that required analysis, documentation, and
deliverables are completed to support informed decision-making by senior
leaders. 

About the day-to-day: 

* Discovery
Lead the Discovery process for initiatives progressing beyond Intake, working
with stakeholders across the organization to gather and document the
information required to clearly define business needs, objectives, scope,
expected benefits, resource requirements, risks, and dependencies. Ensure
required analysis and deliverables are complete, accurate, and decision-ready
for senior leadership review and approval prior to progressing to Planning
and Implementation, led by the EPMO. 
* Initiative Intake & Assessment
Partner with business leaders to complete Intake Briefs for proposed
initiatives and assess initiatives against established scoring criteria to
support consistent prioritization and informed decision-making by senior
leaders. 
* Post-Implementation Effectiveness
Work with stakeholders to track and document post-implementation results
against established success measures, including satisfaction scores, error
rates, and cycle times, to determine whether the initiative achieved its
intended outcomes. 
* Administrative
Ensure internal tracking systems remain up to date and accurate; facilitate,
organize, and coordinate meetings with a strong attention to detail; manage
the Business Change Management Inbox and inform relevant parties of any
follow up needed. 

About the qualifications: 

* Strong critical thinking and analytical skills with the ability to evaluate
information and make data-driven recommendations. 
* High attention to detail with a track record of producing accurate and
thorough work. 
* Proven ability to anticipate challenges, identify root causes, and implement
practical solutions. 
* Strong communication and stakeholder management skills, including ability to
conduct cross-functional impact assessments.
* Demonstrated ability to prioritize work effectively in a fast-paced, changing
environment. 
* Experience working in the Project Management realm.
* 3–5 years of experience in business analysis, change management, project
coordination, business transformation, or a related role. 
* Experience gathering, analyzing, and documenting business requirements and
translating stakeholder input into clear, structured deliverables.  

About us:  

Peoples Group is a trusted financial services company for the innovators at the
forefront of Canada’s economic future. With offices in Vancouver, Calgary,
Toronto, and Montreal, we are driving change by working alongside challenger
banks, fintechs, brokers, and merchants to foster a dynamic and competitive
financial ecosystem. 

Our culture is built on four core behaviors: Grit to Grow, Connect to
Collaborate, Putting Clients First, and Owning the Outcome. We believe people do
not simply choose a company to work for—they choose a company that makes a
positive impact in the lives of Canadians. Above all, we value people, build
meaningful relationships, focus on individual strengths, and approach our work
with passion. 

About the work environment: 

Peoples Group offers a flexible and hybrid work environment. In this role you
will work a combination of in-office and remotely from home.
Typically, you'll be working regular business hours, Monday to Friday between
8:00am and 4:30pm with flexibility around start/end times. 

We offer: 

* A hybrid work environment, enabling you to balance your personal and
professional life seamlessly. 
* Competitive salaries, profit sharing, RRSP matching and benefits from day
one. 
* Generous paid time off to help achieve a healthy work-life balance. 
* A strengths-based approach, ensuring we work together more effectively. 
* A commitment to your well-being in five key areas: Financial, Physical,
Social, Career, and Community. 

Hiring process:  

If your application is selected, you will be invited for a first interview with
one of our Talent Acquisition Business Partners. Depending on the role,
interviews may be conducted virtually or in-person. The hiring team will
communicate any in-person requirements throughout the process. 

Compensation:  

The expected salary for this role is approximately $100,000.00 -
$110,000.00 annually. Actual compensation may vary based on experience, skills,
and qualifications. 

NOTE: This job posting is for an existing vacancy. Peoples Group is an Equal
Employment Opportunity employer. Please accept our utmost appreciation for your
interest; however, only those applicants under consideration will be
contacted.  

We value and celebrate individuality while fostering an inclusive workplace for
everyone. If there's any way we can support or accommodate you during the
selection process, please don't hesitate to let us know. 

About Peoples Group

Financial Services · 501-1,000 employees · founded 1985