Senior Business Analyst

Responsibilities

The Senior Business Analyst will lead the investigation and resolution of complex insurance enquiries and product issues while partnering with stakeholders to define business requirements. They will also drive continuous improvement initiatives and support project delivery through analysis, design, and testing.

Requirements

Candidates should have experience in business analysis, insurance operations, or superannuation administration with strong knowledge of insurance products. A tertiary qualification in Business or Information Technology is highly regarded.

Skills

• Business analysis
• Superannuation administration
• Insurance operations
• Data analysis
• Stakeholder engagement
• Relationship management
• Requirement gathering
• Solution design
• Functional specifications
• Testing
• Risk management
• Governance
• Compliance
• Problem solving
• Continuous improvement

Benefits

• FlexiWorks
• Purchased Leave
• Parental Leave
• Volunteer Leave
• Gender transition leave
• Well-being leave
• Employee Recognition Program
• Talent Referral Program
• Salary Sacrificing via Superannuation
• Employee Assistance Program
• Learning & Development
• Educational assistance support
• Employee discounts
• Novated Car Leasing

About this role

Overview
 
MUFG Pension & Market Services is a global business connecting millions of
people with their assets – safely, securely, and responsibly. We have over 6500
employees across 4 continents and continue to grow every day. MUFG Retirement
Solutions is the largest business under MUFG Pension & Market Services and we
are the leading administrator for super funds in Australia. Many of our clients
are household names. We are well positioned within a growing superannuation
industry, combining our rich legacy with a fast-paced environment that enables
rapid career growth. We are a diverse team with employees from various cultural
and linguistic backgrounds, and we make sure to celebrate the successes of our
clients and our people.
We're looking for a Senior Business Analyst to join our Retirement Solutions
team. This is an exciting opportunity for someone with strong superannuation
insurance knowledge and analytical expertise to play a key role in supporting
complex insurance products, business improvements, and client outcomes. Working
across business and technology teams, you'll investigate issues, drive
enhancements, and contribute to delivering high-quality solutions that support
our clients and members.
 
* 12 month fixed term contract 
* Melbourne location/Hybrid working conditions 

What you'll be doing

* Lead the investigation, analysis and resolution of complex insurance
enquiries, product issues and data-related exceptions to deliver outstanding
client outcomes.
* Partner with internal stakeholders, technology teams and fund clients to
define business requirements and support the delivery of insurance product
enhancements, transitions and migrations.
* Drive continuous improvement initiatives by identifying root causes,
implementing effective solutions and enhancing operational processes,
controls and quality outcomes.
* Provide subject matter expertise on superannuation insurance products,
supporting business decision-making, problem-solving and issue resolution.
* Contribute to project delivery through analysis, solution design, functional
specifications, testing and implementation activities.
* Support audit, governance and risk management activities, ensuring compliance
with legislative, regulatory and internal quality requirements.
* Coach and support team members through knowledge sharing, collaboration and
the promotion of best-practice business analysis methodologies.
* Build and maintain strong relationships with clients, auditors and internal
stakeholders to achieve business and client objectives.

What we're looking for

* Experience in business analysis, insurance operations, superannuation
administration or a related financial services environment.
* Strong knowledge of superannuation insurance products and administration
processes.
* Proven ability to investigate complex issues, analyse data and deliver
practical business solutions.
* Well-developed stakeholder engagement, communication and relationship
management skills.
* Tertiary qualifications in Business, Information Technology or a related
discipline would be highly regarded.

Why join us?

This is an opportunity to work in a highly specialised area of the
superannuation industry where you'll have visibility across products, projects
and business improvements. You'll be part of a collaborative team that values
curiosity, innovation and continuous improvement while supporting your
professional growth and development.
 
Some of our Employment Benefits 

· FlexiWorks – enabling our employees to work in the office and at home 
· Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave,
Well-being leave 
· Employee Recognition Program - to recognise people who are demonstrating our
values and Company purpose. 
· Talent Referral Program 
· Salary Sacrificing via Superannuation 
· Employee Assistance Program 
· Learning & Development - Development at your fingertips via self-paced
learning, including educational assistance support 
· Employee discounts – Access discounted rates and offers from a variety of
providers including Bupa and Microsoft! 
· Novated Car Leasing
 
Culture at MUFG Pension & Market Services 
 
We are an inclusive employer whose people work collaboratively. We encourage,
support and value the various talents and perspectives of our people and promote
a flexible and blended work environment where our people can thrive, and their
wellbeing is supported. We know that diversity drives better client outcomes,
continuous improvement, and growth. Be part of our company and together we will
achieve our full potential. We treat all individuals fairly and equitably and do
not discriminate on the basis of diverse characteristics including, but not
limited to gender, gender identity, sexual orientation, age, ethnicity, cultural
background, physical abilities/disabilities, religious or political belief,
marital or family status or carers responsibilities.

How to apply

Apply now with your resume highlighting your skills, experience, and why you
would be a good fit for the role. Candidates must have the relevant work rights
to be considered for an opportunity at MUFG Pension & Market Services.
Successful applicants will be required to complete background screening,
including a police check, prior to commencement of employment.
 
 
 
 

MUFG Pension & Market Services is a global, digitally enabled business that
empowers a brighter future by connecting millions of people with their assets –
safely, securely and responsibly. 

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets,
we partner with a diversified portfolio of global clients to provide robust,
efficient and scalable services, purpose-built solutions and modern technology
platforms that deliver world class outcomes and experiences. 

A member of MUFG, a global financial group, we help manage regulatory
complexity, improve data management and con...

About MUFG Pension & Market Services

Financial Services · 5,001-10,000 employees · headquartered in Sydney, New South Wales