Senior AI Software Engineer

About this role

As a member of the Enterprise Product Development Team, the Senior AI Software Engineer designs and builds intelligent, AI powered conversational platforms and automation solutions. This role focuses on applying large language models (LLMs) to real world use cases such as chat experiences, document understanding, and workflow automation. The Senior AI Software Engineer collaborates closely with product, engineering, and platform teams to deliver secure, scalable, and reliable AI solutions that improve how employees and clients interact with benefits and enterprise systems.


ESSENTIAL DUTIES AND RESPONSIBILITIES

• Design and build AI powered conversational and automation platforms used in production
• Develop and maintain Retrieval Augmented Generation (RAG) pipelines for complex content such as benefit documents and policies
• Build intelligent agents that automate multi step business workflows
• Integrate large language models (LLMs) into enterprise and legacy systems in a secure and compliant way
• Implement guardrails, monitoring, and human in the loop checkpoints to ensure AI outputs are reliable and auditable
• Improve AI response quality through prompt engineering, testing, and optimization
• Design data ingestion pipelines to process unstructured content like PDFs and benefit summaries
• Apply modern retrieval techniques (vector search, keyword search, re ranking) to improve answer accuracy
• Deploy AI solutions using cloud native architectures (serverless and container based)
• Monitor and optimize system performance, latency, and cost
• Participate in design discussions and contribute to technical decision making
• Mentor team members and share best practices
• Perform other job related duties as assigned

REQUIRED SKILLS AND ABILITIES

• Strong software engineering experience with Python and/or JavaScript
• Hands on experience building AI or machine learning powered applications
• Experience working with LLMs, embeddings, and vector datab...