Senior AI Software Engineer

About this role

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. 

Individual contributor responsible for designing, building, and operationalizing AI-driven solutions that integrate seamlessly into enterprise systems. This role combines hands-on engineering, architecture, and governance, ensuring AI solutions are scalable, secure, compliant, and aligned with business objectives.

JOB DESCRIPTION:

Essential Duties & Responsibilities

*Performs a combination of duties in accordance with departmental guidelines:*

• Design and build enterprise AI applications using LLMs, prompt workflows, RAG, and agent-based patterns

• Evaluate model quality, latency, cost, safety, and business effectiveness

• Implement responsible AI controls, observability, and governance for production AI systems

• Partner with architects, product owners, and business teams to identify and scale high-value AI use cases

• Convert prototypes into production-ready, reliable applications

• Enable automation of repeatable business processes using AI

• Develop APIs and microservices to expose AI capabilities

• Integrate AI solutions with enterprise platforms (claims, document systems, data platforms)

• Ensure scalability, resiliency, and cost optimization

• Implement test automation (unit, integration, end-to-end)

• Apply secure coding practices (OAuth, JWT, secrets management)

• Mentor engineers and guide AI best practices

• Collaborate with business units, IT, and vendors

• Evaluate emerging AI technologies and recommend solutions  ​

*May perform additional duties as assigned.*

Reporting Relationship

Typically Director or above

Skills, Knowledge & Abilities

• Strong programming skills in Java, Python, TypeScript, FastAPI, Spring Boot for APIs and s...