Salesforce Experience Cloud Product Owner (Product Owner III) - REMOTE

Responsibilities

The Product Owner manages the full lifecycle of the Salesforce Experience Cloud platform, including roadmap development, backlog prioritization, and sprint execution. They are responsible for hands-on technical design, building custom functionality, and integrating AI-driven solutions to improve user engagement and case deflection.

Requirements

Candidates must have 3-5 years of Salesforce development experience with specific expertise in Experience Cloud and source-driven development. A bachelor's degree in a technical or business field is required, along with strong proficiency in Agile practices and cross-functional communication.

Skills

• Salesforce Experience Cloud
• Apex
• LWC
• Flow
• Agentforce AI
• Product ownership
• Agile methodology
• SFDX
• Git
• CI/CD
• REST API
• SOAP API
• Data modeling
• Technical design
• Stakeholder management
• Case deflection

Benefits

• Unlimited PTO
• Comprehensive benefits package
• Employee resource groups
• Casual dress code
• Employee wellness program
• Diversity and inclusion initiatives
• New hire support
• Career development
• Educational assistance
• Employee referral bonus
• Progressive parental leave

About this role

About Net Health  

Belong. Thrive. Make a Difference.  

Are you looking for a meaningful and satisfying career where you have endless
opportunities to grow and be financially rewarded? Net Health may be the perfect
place for you.   

A high-growth and profitable company, we help caregivers harness data for human
health. We also honor and respect the needs of our Net Health family and
staff, which is why we offer a work-from-anywhere environment and unlimited
PTO. Our welcoming and collaborative culture paired with progressive benefits
makes Net Health the ultimate career home! 

As a leading-edge SaaS company in healthcare, we deliver solutions that help
patients get better, faster, and live more fulfilling lives. Our software and
predictive analytics cover the continuum of care, from hospital-to-home, across
various medical specialties. Come join us and start the next chapter of your
exciting career while helping others to live better lives.  

World-Class Benefits That Reflect Our World-Class Culture. 

Click Here to Learn More!: 

#WorkFromAnywhere #UnlimitedPTO #ComprehensiveBenefitsPackage #EmployeeResourceGroups
#CasualDressCode
#PrioritizedEmployeeWellness #DiversityAndInclusion #AVoice #NewHireSupport #CareerDevelopment
#EducationalAssistance #EmployeeReferralBonus #ProgressiveParentalLeave    

JOB OVERVIEW

Owns the full product lifecycle of Net Health’s Salesforce Experience Cloud
community — a strategic customer and partner platform treated as a product, not
a static site. This is a builder’s role: the Salesforce Experience Cloud Product
Owner designs, develops, and deploys custom community functionality (LWC, Apex,
Flow, Agentforce AI) while owning the backlog, roadmap, and technical direction.
All community technical decisions belong to this role, within the standards set
by the Enterprise Technology/Salesforce platform team. Individual contributor;
not a people-management role.

Role Balance: ~70% hands-on build and technical design (Apex, LWC, Flow,
integrations, Agentforce); ~30% product ownership (roadmap, backlog,
requirements, metrics).

ESSENTIAL JOB FUNCTIONS:

* Backlog Ownership and Prioritization
* Owns the community roadmap end-to-end: defines priorities, writes user
stories with acceptance criteria, continuously reprioritizes against
incoming requests, feedback, and technical debt, and coordinates cross-team
dependencies.
* Sprint Execution
* Leads agile ceremonies (scrums, sprint planning, reviews, retros); accepts
or rejects sprint deliverables; owns release cadence and feature rollout
strategy; presents results to non-technical stakeholders and reports
community delivery to CX leadership.
* Build and Technical Delivery
* Designs, builds, tests, and deploys custom Experience Cloud functionality
(LWC, Apex, Flow, platform events, async Apex); builds REST/SOAP API
integrations with proper error handling; owns the external-user security
model (sharing sets, permission sets, guest access); works source-driven
via SFDX, Git, and CI/CD; tunes for SOQL efficiency and governor limits;
reviews contributor code against org-wide standards.
* Product Strategy
* Serves as the in-house authority on Experience Cloud; owns the community’s
data model, component architecture, and technical design; defines and
tracks success metrics (engagement, deflection, satisfaction); monitors
Salesforce release cycles and plans remediation ahead of enforcement dates;
collaborates with stakeholders to shape the platform roadmap.
* Agentforce and AI Engineering
* Builds and tunes the Agentforce AI agent (topics, prompt templates,
Apex/Flow-backed actions); monitors containment and case deflection
metrics; drives fixes in code, configuration, or content; evolves agent
capabilities across Salesforce releases; distinguishes genuine resolution
from suppressed escalations.
* Community Operations and Stakeholder Engagement
* Maintains community structural health (topics, navigation, moderation, case
workflows); partners with Product Education and Support on onboarding and
participation programs; aligns the roadmap with Client Success, Marketing,
and Product; handles escalations with sound judgment; reports performance
to CX and commercial leadership in terms of operating leverage.

QUALIFICATIONS

Required:

* 3–5+ years of hands-on Salesforce development (Apex, LWC, SOQL, Flow); 1–2+
years specifically on Experience Cloud (formerly Community Cloud), including
Experience Builder, themes, topics and navigation, LWC inside communities,
and the external-user sharing and guest access model.
* Demonstrated end-to-end ownership: has scoped, built, and shipped a feature
without depending on a separate product owner or dev team; product/Agile
experience (roadmap, backlog, sprints) for a digital product or platform.
* Source-driven development: SFDX, Git, sandbox-to-production, Apex unit
testing; REST/SOAP API integrations with authentication and error handling.
* Hands-on Agentforce or comparable AI agent experience (configuration,
grounding, tuning, monitoring); track record improving case deflection
metrics; builds own Salesforce reports and dashboards; familiar with
Experience Workspaces and Insights; familiarity with product analytics or UX
tooling (Pendo, Google Analytics, or similar) is a plus.
* Strong cross-functional communicator: can produce a technical design doc, a
release note, and community guidelines; proficient in Agile tools (i.e.,
Jira, Confluence, Aha, or Wiki) and Git-based source control; proficient in
Office 365 and Salesforce platform tools (Experience Builder, SFDX, VS Code).
* Salesforce Certified Platform Developer I required; candidates without the
certification may be considered if Apex/LWC experience is strong and
certification is completed within 90 days of hire.

Education:

* Bachelor...

About Net Health

Software Development · 501-1,000 employees · headquartered in Pittsburgh, PA · founded 1993