Retail Operations Manager

About this role

She Wolf is hiring a Retail Operations Manager to lead retail sales and customer service across our NYC Greenmarket and Navy Yard Cafe operations.

What we offer:

• Competitive salary
• Subsidized medical, dental, and vision insurance at 90 days
• Industry-leading paid time off plans + paid family leave
• 401k plan access beginning at hire
• Monthly internal dining stipend
• Annual education allowance to support your professional growth
• Access to our Employee Emergency Assistance Program for added support

Responsibilities include:

- In partnership with the management team and company leadership, develop business strategies and plans that ensure alignment with short- and long-term objectives and translate those strategies into actionable goals for performance, growth, and annual operational planning
- In partnership with the management team, operate the business in accordance with achieving budgeted sales and operating costs, including actively engaging with monthly P&L statements and other financial tools to understand, and impact, sales and cost trends by:
- Organizing, scheduling, and monitoring Cafe and Market / Driver team staffing, workflow, and productivity in accordance with business demand to achieve budgeted labor costs
- Manage timecards, punch change requests, and time off requests
- Ensuring our Cafe and Market / Driver teams are trained on best practices for food handling, coffee production, and providing excellent customer service
- Working with the cafe team to continuously develop our beverage program, document recipes, and provide training on new offerings
- Efficiently and effectively manage all Cafe and Greenmarket operations:
- Track daily cafe and market income and outcomes, and handle weekly cash count and bank deposits
- Set daily cafe pars for all pastry and savory items
- Maintain market kits and associated equipment, and ensure cafe and market displays and signage are up-to-date and seasonally relevant
- Manage ...