Regulatory Operations Program Manager

About this role

## About the Role

We are hiring a Regulatory Operations Program Manager to join a cross-functional product operations team that sits at the intersection of policy, product, engineering, and field operations within a global, two-sided marketplace. The team owns how the business responds to short-term rental and local government regulations end-to-end, from interpreting proposed rules, to shaping product and workflow solutions, to keeping supply healthy as requirements change. You will take regional ownership of a set of jurisdictions and act as the operator who makes regulation work on the ground for guests, hosts, and local authorities.

This is a high-ownership, high-variability role. The biggest problem on your plate may change week to week based on what governments require. We are looking for someone entrepreneurial, scrappy, polished, and energized by ambiguity, who can code-switch between engineering standups, policy conversations, and business reviews in the same day.

### What You'll Do

• Own a portfolio of jurisdictions and act as the operational lead for everything regulatory that happens in those geos, from launches to escalations to retention.
• Partner closely with engineering and product to drive requirements development, shape how registration and compliance products are customized per market, and ship API and workflow launches.
• Translate policy and legal direction into operational playbooks, and translate field signal back into product priorities.
• Run cross-functional execution rhythm with engineering, data, scaled operations, customer support, public policy, and legal, keeping initiatives on track and documentation current.
• Identify opportunities to reduce regulatory risk and protect or grow supply in your markets.
• Use data to inform prioritization, surface trends, and make the case for trade-offs.
• Advocate for the host experience throughout the regulatory lifecycle, and serve as the internal expert on regulatory products and work...