Quality Consumer Experience Project Manager

About this role

Job Summary:

The Quality Consumer Experience (Cx) Project Manager is responsible for managing variably complex high-priority, cross-functional projects within the Consumer Experience organization, executing within the project management framework.


Essential Functions:

• Ensure project milestone deliverables are completed and approved at every stage of the project lifecycle, ensuring alignment with the overarching Cx strategy.
• Assist with the continuous improvement of project management best practices, processes, and tools.
• Develop and manage comprehensive project plans, defining scope, milestones, schedules, resource requirements, and deliverables.
• Proactively identify, log, and manage project risks, issues, and dependencies, implementing contingency plans and mitigation strategies, escalating to leadership as appropriate.
• Facilitate and lead cross-functional workgroups and stakeholder meetings, driving collaboration and ensuring clear communication between all business and technical partners.
• Track, compile, and report on key project decisions and metrics, providing regular, transparent updates to stakeholders and executive sponsors on progress, performance, and outcomes.
• Support business owners in the development of program documentation for Quality, NCQA accreditation and other regulatory requirements.
• Manage program scope and execute the change control process to assess and control impacts to schedule and budget.
• Assist in the development and management of Cx project budget if applicable.
• Contribute to the continuous improvement of aligned projects by adhering to best practices and identifying opportunities for process improvement.
• Manage the project-level SharePoint site and document repository, ensuring all documentation is current and accessible.
• Act as a subject matter expert on project management, providing guidance and mentorship to team members and stakeholders.
• Work with cross-functional stakeholders to develop...